Quality Improvement

Quality Improvement

Transformation Quality in Public Health, Unit A

​​​​​​​Unit A: Defining Quality and the Quality Continuum

This module provides a description of key characteristics of quality, quality assurance, and quality improvement.  Explore different approaches (Lean, Six Sigma, etc.) that can be used in public health to improve quality and walk through examples that apply the concepts and tools.​

Learning Objectives


  1. Defining Quality – Anita Farel, DrPH, MSW, 2015. (~20 minutes)
    View Lecture | Transcript
  2. The Quality Continuum – Anita Farel, DrPH, MSW, 2015. (~15 minutes)
    View Lecture | Transcript
  3. Tackling a National Embarrassment, NICHQ CoIIN, January 2015. (~8 minutes)
  4. The Domestic Lean Goddess – Getting the Kids to School on Time (PDSA Cycle), Quality Improvement Organization Program (QIO), 2013​.​ (~6 minutes)


  1. Honore PA, Wright D, Berwick DM, Clancy CM, Lee P, Nowinski J, Koh HK. 2011. Creating a framework for getting quality into the public health system. Health Affairs 30(4):737–745.
  2. Quality Improvement in Public Health: It Works! American Public Health Association.
  3. Roadmap to a Culture of Quality Improvement, National Association of County and City Health Officials, 2012.


  1. Collaborative Improvement & Innovation Networks (CoIINs)

Complete Module (pg.15-18)
Applied Methods for Health Transformation Implementation in Maternal and Child Health FINAL.pdf

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.