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Annotation: This webinar, led by Jennifer Nickisher, we’ll explore the three most typical types of conflict and the five strategies for managing it. Conflict is present in all aspects of life, both personal and professional. And while it can wreak havoc on an organization, it doesn’t have to. When handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. It’s a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.

Learning Objectives: • Five different strategies for managing conflict • How and when to utilize an Integrating strategy • The best uses for alternative strategies • How to create a conflict management development plan

Special Instructions: You must be a member to view webinar.

Annotation: Does your work involve activities in the areas of quality improvement, performance management, workforce development, accreditation, or community health assessment and improvement planning? Are you actively engaged in supporting your organization’s performance improvement (PI) efforts? This archived webinar introduces the Competencies for Performance Improvement Professionals in Public Health (PI Competencies), a set of skills desirable for PI professionals working in public health. Released in June 2018, the PI Competencies build on the Core Competencies for Public Health Professionals and the Core Competencies for Performance Improvement Managers to offer additional guidance in PI for public health professionals with responsibilities related to developing or implementing plans and activities in the areas of quality improvement, performance management, workforce development, accreditation readiness, or community health assessment and improvement planning. This archived webinar offers an opportunity to learn more about the PI Competencies, how these competencies were developed, and how they support workforce development efforts. A video, presentation slides, and the PI Competencies are available.

Annotation: The 21st Commissioner of the U.S. Food and Drug Administration, Margaret Hamburg, discusses her career path, successes and leadership lessons learned on the Voices in Leadership program.

Learning Objectives: • Learn the importance of science and evidence • Discuss different leadership strategies • Explore the shift of what changing the definition of healthy means

Annotation: This article describes the approach and ongoing learning from applying return on investment (ROI) and economic impact (EI) analyses to public health QI projects and analyze the results in order to illustrate ROI potential in public health.

Annotation: This workshop highlights both the tension and successes (yin & yang) of: 1) collaborations and partnerships among health care professionals, families of CYSHCN, and community partners, including schools, not‐for‐profits, and insurers; 2) use of measures and data to ensure consistently positive outcomes 3) use of a family‐driven systems change approach rather than a program based approach in North Carolina to address community improvements for families of CYSHCN and 4) allowing flexibility needed for implementation efforts across widely varying communities and health care settings while maintaining fidelity to the program. North Carolina’s Innovative Approaches (IA) initiative and Indiana’s Child Health Improvement Partnership (CHIP IN for Quality) share how they each created positive change in statewide systems that provide services to CYSHCN.

Annotation: This webinar for local, state, and tribal public health leaders and managers shares tips for assessing staff training needs and implementing training plans.

Learning Objectives: • Describe the benefits of completing a training needs assessment Identify different ways to collect data for use in workforce development • Describe how a targeted training needs assessment can benefit program planning • Recognize the potential for a workforce development plan, beyond meeting accreditation requirements

Special Instructions: NWCPHP trainings are accessed through PH LearnLink. See https://www.nwcphp.org/training/tools-resources/ph-learnlink

Annotation: AAP Medical Home’s channel houses a compilation of videos developed by the National Center for Medical Home Implementation. “Every Child Deserves a Medical Home” includes several short feature narratives presented by pediatricians, other healthcare providers, and families who – in their own words – describe what “medical home” means to them. These videos discuss the key constructs in evaluating a medical home, including team-based care, coordination, and quality improvement.

Special Instructions: Look for the videos showing a poster in the background with the slogan "Every Child Deserves a Medical Home" (20 videos, ranging in length from .37 minutes to 3.31 minutes each).

Annotation: This module provides an overview of the entire public health department accreditation process. Despite the important role public health departments play in our communities, there has not been a national system for ensuring their accountability and quality—until now. Other community services and organizations, such as schools, daycare centers, police departments, and hospitals, have seen the value of accreditation. Now, there is an opportunity for public health departments to have their performance measured, demonstrate accountability within their communities, and show a measurable return on investment in public health and prevention.

Learning Objectives: • Describe the mission and purpose of PHAB. • Describe why accreditation is important. • List the benefits of accreditation. • Identify basic concepts of the accreditation process. • State the number of domains in the PHAB standards and measures.

Continuing Education: 0.75 AMA PRA Category 1 Credit(s), 0.75 ANCC contact hours, 0.75 hours of participation, 1.00 hour of Public Health Continuing Education (CPHCE) credit

Annotation: These two videos highlight how adaptive leadership is an essential concept for MCH leaders to understand. The speakers also recommend the use of strengths-based leadership approaches including Collaborative Leadership, Servant Leadership, and Appreciative Inquiry. The landing page for this resource includes links to the videos, ACUMEN training resources, and change tools.

Annotation: People experience resistance to innovation and change, rather than embrace or take charge of it. Individuals can choose to be proactive toward change and adopt leadership strategies for taking charge of change instead of letting it take charge of them. This course will explore the change process and examine typical responses to change, environmental influences, and strategies for adapting successfully within the public health field.

Learning Objectives: • Apply concepts of change process to real-life situations. • Examine individual and group responses to change. • Explore how context features influence change. • Use appropriate strategies to facilitate successful change.

Special Instructions: Registration is required.

Continuing Education: 2.00 Participation/CE. Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Managing Change in Public Health: Bringing out the Leader in Each of Us