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AMCHP 2016 Title V Workforce Assessment Results. Year Developed: 2017. Source: Association of Maternal and Child Health Programs. Presenter(s): Lynne Nilson. Type: Webinar Archive. Level: Intermediate. Length: 15 minutes.

Annotation: This recorded webinar session discusses the results of the summer 2016, AMCHP-led assessment of the Title V workforce that assessed the scope, staff, and training needs of state Title V programs. The recorded webinar was developed to provide background to a interactive session to discuss the results shared during the recording, identify gaps in the assessment, share best practices and resources, and provide recommendations for future assessments.

Learning Objectives:

Using Process Flow Diagramming To Understand and Improve MCH Systems and Position Title V for Health Care Reform. Year Developed: 2015. Source: Association of Maternal and Child Health Programs. Presenter(s): Amanda Cornett, MPH; Kori Flower, MS, MD, MPH; Kristen Hassmiller Lich, MHA, PhD; Sue Ewy, MS. Type: Video Conference. Level: Intermediate Advanced. Length: 98 minutes.

Annotation: This interactive, hands‐on workshop provides background on process flow diagramming, features a presentation by a state from the National MCH Workforce Development Center cohort, and gives participants an opportunity to practice process flow diagramming using a simulated MCH process. Participants leave with a plan to apply this tool to MCH processes in their state/territory. To lead in health care reform, Title V agencies need enhanced training and tools for understanding complex processes. The National MCH Workforce Development Center (WDC) at UNC Chapel Hill has partnered with MCHB and AMCHP to offer intensive training to state and territorial Title V leaders. In the first WDC cohort, process flow diagramming has been a powerful tool for identifying areas for reducing redundancy and eliminating gaps in services.

System Change Yin and Yang, How To Promote Quality Improvement and Adaptability While Maintaining Fidelity Across Communities and Partnerships. Year Developed: 2015. Source: Association of Maternal and Child Health Programs. Presenter(s): Adrienne Gilbert, MPH; Angela Paxton; Mary Jo Paladino, MSA; Nancy Swigonski, MD, MPH. Type: Video Conference. Level: Introductory. Length: 52 minutes.

Annotation: This workshop highlights both the tension and successes (yin & yang) of: 1) collaborations and partnerships among health care professionals, families of CYSHCN, and community partners, including schools, not‐for‐profits, and insurers; 2) use of measures and data to ensure consistently positive outcomes 3) use of a family‐driven systems change approach rather than a program based approach in North Carolina to address community improvements for families of CYSHCN and 4) allowing flexibility needed for implementation efforts across widely varying communities and health care settings while maintaining fidelity to the program. North Carolina’s Innovative Approaches (IA) initiative and Indiana’s Child Health Improvement Partnership (CHIP IN for Quality) share how they each created positive change in statewide systems that provide services to CYSHCN.

Managing Conflict at Work: Effective Strategies for Successful Resolution. Year Developed: 2015. Source: HRDQ-U. Presenter(s): Martin Delahoussaye. Type: Webinar Archive. Level: Intermediate Advanced Introductory. Length: 50 minutes. Handout

Annotation: This webinar, led by Martin Delahoussaye, shows how to achieve the benefits of "constructive conflict management". The presentation shows that, when handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. The speaker shows how achieving success is a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.

Learning Objectives: • Five different strategies for managing conflict • How and when to utilize an Integrating strategy • The best uses for alternative strategies • How to create a conflict management development plan

From Data to Desk: Translating Needs Assessments into Targeted Employee Training. Year Developed: 2013. Source: Northwest Center for Public Health Practice. Presenter(s): Luann D’Ambrosio, MEd, Tina Abbott, MSW, Cindy Gleason, BS. Type: Webinar. Level: Intermediate Advanced. Length: 60 minutes.

Annotation: This webinar for local, state, and tribal public health leaders and managers shares tips for assessing staff training needs and implementing training plans.

Learning Objectives: • Describe the benefits of completing a training needs assessment Identify different ways to collect data for use in workforce development • Describe how a targeted training needs assessment can benefit program planning • Recognize the potential for a workforce development plan, beyond meeting accreditation requirements

Special Instructions: NWCPHP trainings are accessed through PH LearnLink. See

Every Child Deserves a Medical Home/Family-Centered Care [YouTube Channel]. Year Developed: 2012. Source: American Academy of Pediatrics. Presenter(s): n.a.. Type: Video. Level: Introductory. Length: 20 minutes.

Annotation: AAP Medical Home’s channel houses a compilation of videos developed by the National Center for Medical Home Implementation. “Every Child Deserves a Medical Home” includes several short feature narratives presented by pediatricians, other healthcare providers, and families who – in their own words – describe what “medical home” means to them. These videos discuss the key constructs in evaluating a medical home, including team-based care, coordination, and quality improvement.

Special Instructions: Look for the videos showing a poster in the background with the slogan "Every Child Deserves a Medical Home" (20 videos, ranging in length from .37 minutes to 3.31 minutes each).

A General Overview of Public Health Accreditation. Year Developed: 2011. Source: Public Health Accreditation Board. Presenter(s): n.a.. Type: Online Course. Level: Introductory. Length: 45 minutes.

Annotation: This module provides an overview of the entire public health department accreditation process. Despite the important role public health departments play in our communities, there has not been a national system for ensuring their accountability and quality—until now. Other community services and organizations, such as schools, daycare centers, police departments, and hospitals, have seen the value of accreditation. Now, there is an opportunity for public health departments to have their performance measured, demonstrate accountability within their communities, and show a measurable return on investment in public health and prevention.

Learning Objectives: • Describe the mission and purpose of PHAB. • Describe why accreditation is important. • List the benefits of accreditation. • Identify basic concepts of the accreditation process. • State the number of domains in the PHAB standards and measures.

Continuing Education: 0.75 AMA PRA Category 1 Credit(s), 0.75 ANCC contact hours, 0.75 hours of participation, 1.00 hour of Public Health Continuing Education (CPHCE) credit

Adaptive Leadership Videos. Year Developed: 2010. Source: National MCH Workforce Development Center. Presenter(s): Ronald Heifetz. Type: Video. Level: Introductory Intermediate. Length: 70 minutes.

Annotation: These two videos highlight how adaptive leadership is an essential concept for MCH leaders to understand. The speakers also recommend the use of strengths-based leadership approaches including Collaborative Leadership, Servant Leadership, and Appreciative Inquiry. The landing page for this resource includes links to the videos, ACUMEN training resources, and change tools.

Managing Change in Public Health: Bringing out the Leader in Each of Us. Year Developed: 2009. Source: South Central Public Health Partnership. Presenter(s): Sheila W. Chauvin, PhD, MEd. Type: Video Lecture. Level: Introductory. Length: Self-paced (90 minute video). Direct link to video and handouts (video requires download)

Annotation: People experience resistance to innovation and change, rather than embrace or take charge of it. Individuals can choose to be proactive toward change and adopt leadership strategies for taking charge of change instead of letting it take charge of them. This course will explore the change process and examine typical responses to change, environmental influences, and strategies for adapting successfully within the public health field.

Learning Objectives: • Apply concepts of change process to real-life situations. • Examine individual and group responses to change. • Explore how context features influence change. • Use appropriate strategies to facilitate successful change.

Special Instructions: To access this course, you first need to create an account

Continuing Education: Certificate of Attendance

Implementing and Sustaining Continuous Quality Improvement (CQI) in an Organization. Year Developed: 2009. Source: Upper Midwest Public Health Training Center. Presenter(s): n.a.. Type: Online Course. Level: Introductory. Length: 60 minutes.

Annotation: This course is designed for leaders and professionals who work in public health. The goal is to provide them with an awareness of quality improvement and how it can be used in public health to "work smarter, not harder". There are four sections in this course: Section 1: CQI Myths Section 2: Brief Overview of CQI Section 3: Incorporating CQI into Organizational Culture Section 4: Demonstrating How CQI works in Governmental Public Health – A Case Study

Learning Objectives: • Describe three common myths of CQI and the corresponding reality. • Define continuous quality improvement and how it can be used to enhance organizational performance. • Describe common characteristics of CQI. • Describe the elements needed for an organization to successfully implement and sustain CQI activities. • Discuss how to successfully incorporate CQI into an organization's culture. • Identify examples of how CQI has been implemented in a local public health agency.

Special Instructions: To access this course, you first need to create an account

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.