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Annotation: You can never ask a dumb question, right? While that saying might stand true, you can always ask a better question after a little preparation. Carol Goldsmith, a renowned career coach, makes certain the daily questions you ask will have outcomes that define goals, clarify thinking, and deepen understanding on your topics of discussion. The course comprises an overview and introduction; lessons on what makes a good coaching question and high-quality coaching questions.

Learning Objectives: • Describe the power of questions, why they are an essential tool in coaching and what constitutes a “high quality coaching session”. • List and describe the types of high quality coaching questions – closed and judgmental vs. curious and open-ended, and wordy vs. elegant. • Discover ten ways to improve your questions and conduct better coaching sessions.

Annotation: Have you ever wondered how well you actually listen? Improve how you receive important information, and put your past knowledge to the test as author and discovery coach, Carol Goldsmith, breaks down the levels of active listening and shares tips on how to retain exactly what your client wants you to hear. The course comprises an overview and introduction; lessons on how we listen, the levels of listening, intentional listening, and hearing aids; and a post-course survey.

Learning Objectives: • Why listening is vital to successful coaching. • The common barriers to effective listening. • How to listen intently and intelligently. • How to use Carol’s “Hearing Aids” for better listening .

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Annotation: This online course offers techniques, tools, and strategies to assist health care professionals in developing and optimizing team knowledge and performance in an office-based care setting. The course is intended for practice facilitators—individuals who play a key role in leading and assisting practices with their quality improvement and practice transformation efforts. Topics include team structure, leading teams and situation monitoring, mutual support, coaching and teaching, change management, measurement, and implementation planning. The fundamentals modules are grouped into Lessons. Each of the fundamentals lessons comes with an agenda and a debrief worksheet that can be used to lead a discussion with staff. TeamSTEPPS for Office-Based Care uses a variety of videos as examples in both the fundamentals and implementation portion.. A suite of evaluation materials is also available to measure the success of the TeamSTEPPS for Office-Based Care program in your institution.

Learning Objectives:

Annotation: Management expert Gary Hamel notes that, “modern organizations are motivationally crippled because they coerce grudging compliance instead of inspiring passion and performance”. Most of today’s government employees are knowledge workers, who come with particular ways of being motivated and managed. How do managers connect with their team in a way that motivates and inspires them? How do leaders know what to invest in to motivate their employees? The course comprises an overview and introduction, 6 lessons, 2 knowledge checks, and a post-course survey.

Learning Objectives: • Learn six actions for leading engagement. • Recognize employees and colleagues across four different levels of engagement. • Estimate the financial impact of disengagement. • Understand what tools to invest in to increase engagement.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Annotation: Coaching is a grounded in a trust-based relationship. Coaching conversations are held in psychologically safe environments. Fundamental concepts will be provided for both the coach and the coachee, enabling them to develop trust-based relationships and psychologically safe environments for coaching conversations. This webinar includes processes and examples of how to leverage the coaching relationship through support and challenge. Coachees who are better able to work through their difficult situations can better achieve their goals while experiencing fulfilling professional lives.

Learning Objectives: • Discuss a coaching process which maximizes human potential in the context of trust-based, psychologically safe coaching relationships. • Describe the coaching competencies required to align the coach and coachee. • Demonstrate how to use a coaching process and skills in order to deal effectively with difficult situations

Special Instructions: Requires registration. Available May 1, 2015 - December 31, 2021.

Continuing Education: Approved for 1.5 P.A.C.E. or Florida Credits; CEUs accepted by all licensure states. CEUs are valid from May 1, 2015 - April 30, 2017. After that, certificate of attendance is available.

Annotation: This narrated slide presentation provides an overview of the benefits of a mentor relationship, outcomes for students and mentors, expectations, and goals. Information about setting goals, suggested activities, and resources are included.

Learning Objectives: • Provide an overview of benefits and expectations of mentoring relationships. • Learn how to set mentoring goals. • Provide strategies for initiating a mentoring relationship.

Annotation: This three-part YouTube video workshop covers (Part 1) preparing to teach a case: meaningful discussion results from planning a class framework, creating a safe environment for expression, and maintaining a high level of engagement on the part of the instructor and the students; (Part 2) the case discussion: watch a case discussion in action, with commentary by the instructor and the participants; and (Part 3) workshop wrap-up: the instructor and the participants reflect on the benefits of case-based teaching.

Annotation: This resource offers excerpts from interviews with students and maternal and child health professionals from racial and ethnic groups underrepresented in MCH Training programs telling their own stories about the role mentoring has played in their lives. Their stories reflect themes similar to those identified in the literature review completed for this project and in previous conversations with students and junior faculty. Their stories bring the literature findings to life and present the importance of mentoring in their respective journeys to becoming healthcare and public health professionals.

Special Instructions: Scroll to Stories That Bring the Literature to Life and select a topic, then interviewee.

Annotation: In working to improve the lives of women, children and families, leadership is an essential role for maternal and child health (MCH) programs. Leaders must have a vision, take initiative, influence people, solve problems, and take responsibility in order to make things happen. And, whether or not they have a formal title, everyone is engaged in the process of leadership. Likewise, everyone can develop their leadership effectiveness. AMCHP’s efforts to strengthen the capacity of the MCH community to engage in the leadership process recognize that leadership development is a process, not an event. The Leading in Changing Times Series is an initiative launched by AMCHP as part of their larger efforts to support a diverse, effective and competent workforce in state and territorial MCH programs. The Leading in Changing Times Series is a year-long, three-part series of webinars blending principles of key leadership theory with real-world stories from senior-level MCH leaders. These 45 minutes leadership “conversations” are designed to share leadership ideas and inspiration through a 20 minute presentation and 25 minute discussion. The three webinars consist of: (1) Great Leaders are Great Decision-Makers: The Importance of Decisiveness; (2) Leading Change: The Challenge of Change; and (3) Leaders with a Vision: The Ability to See Beyond the Present.

Learning Objectives: 1. Great Leaders are Great Decision-Makers: The Importance of Decisiveness • Explore the elements of decision making in public health leadership theory. • Understand the benefits of having a defined approach to prioritizing among many concerns and issues. • Learn concrete strategies and examples that they can use to prioritize maternal and child health efforts in their state. 2. Leading Change: The Challenge of Change • Learn six characteristics of effective change. • Understand the difference between managing and leading change. • Identify opportunities to support or lead change within their organization. • Identify opportunities to practice strategies shared in the webinar. 3. Leaders with a Vision: The Ability to See Beyond the Present • Describe three skills of strategic leadership. • Identify opportunities to create a shared vision within their organization. • Identify opportunities to practice strategies shared in the webinar.

Annotation: The purpose of this course is to distinguish the difference between a mentor and a coach, how to develop strategies for picking a mentor or coach, and how to shape and structure these relationships. The different benefits of these relationships are also touched upon. The presenter discusses the importance of and how to develop a learning contract to help in this process. Exercises are included to help understand how to use a learning contract and how to choose a mentor or coach.

Learning Objectives: • Distinguish between mentoring and coaching. • Develop strategies for picking a coach or mentor. • Learn to develop a learning contract. • Identify the steps in structuring a coaching relationship. • List the benefits of coaching and mentoring relationships.

Special Instructions: Registration required.

Continuing Education: 2.00 Participation/CE. Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Mentoring and Coaching