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Displaying records 21 through 24 of 24 found.

How to Manage Conflict so it Doesn't Manage You. Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Dr. Louis Rowitz. Type: Video Course. Level: Introductory Intermediate. Length: 180 minutes. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: This video course has eight modules, each related to managing conflict personally. The lecturer first discusses essentials of conflict management, including interpersonal conflict. He goes on to talk about conflict management styles and when to use each method, and further focuses on the conflict resolution process. The next module 7 discusses the turnaround process, and section 8 talks about turf issues between coworkers and how to manage them. A course PowerPoint is available for use as well as a pre and post test to evaluate comprehension.

Learning Objectives: • Identify the benefits of adopting a “conflict manager’s mindset”. • Identify the five predominant styles of conflict management and the situations when each is most appropriate . • Apply strategies to neutralize your own emotions as well as those of others. • Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts. • Deal more effectively with complex or difficult conflicts through the use of seven “turnaround strategies.” • Understand the effects of turf battles on the functioning of state health departments. • Apply structural and interpersonal strategies to identify and resolve turf problems within the department. • Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved.

Special Instructions: Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on “Course Offerings” and search for “How to Manage Conflict so it Doesn’t Manage You.” [Note: videos may not be compatible with Macs].

Continuing Education: A completion certificate will be awarded if you receive 70% or higher on the course quiz.

Heartland Centers: Quality Improvement and Evaluation. Year Developed: n.a.. Source: Missouri Institute for Community Health, Kansas TRAIN. Presenter(s): Marty Galutia. Type: Online Course Video. Level: Introductory Intermediate. Length: 45 minutes.

Annotation: This interactive module helps learners understand the basics of evaluative thinking in the context of process evaluation by addressing the differences between asking questions, gathering data, analyzing data and implementing change. The tutorial details the 4 steps in process evaluation, using a video example from a real health department’s processes.

Special Instructions: Registration is required. Click on the"Registration" tab. Click on "Course Search" then search for "Heartland Centers: Quality Improvement and Evaluation". Check software compliance for training portal.

Continuing Education: A completion certificate will be awarded if you receive 70% or higher on the course quiz.

Conflict Management: Lessons from the Field . Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Kathy Vincent, LCSW; Michele Jones; Josh Klapow. Type: Video. Level: Introductory. Length: Self-paced. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: Conflict is a normal part of our everyday life both at home and in the workplace. Mismanaged conflict has both direct and indirect costs as it decreases productivity, increases problems with morale and increases liability. Conflict management is a constructive way of approaching this natural phenomenon so that the result is a positive outcome. In this broadcast a real-life approach to conflict management was provided as specific scenarios, sent in by viewers, were addressed to a panel of Human Resources experts. The panel discussed each submission as a case study. Viewers were also invited to join the discussion during the broadcast by calling to talk with our experts. All emails and calls were handled anonymously so that, together, the panel and the viewers were able to discuss successful conflict management strategies.

Learning Objectives: • Define conflict and conflict management. • Describe how to structure a conflict management process. • Understand the importance of successful conflict management in the workforce environment. • Feel more confident about approaching conflicts.

Special Instructions: To access this course, you first need to create an account.

Continuing Education: Certificate of Attendance

Conflict Management. Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Josh Klapow, PhD; Lisa Goldstein Graham, MS. Type: Video Course. Level: Intermediate Advanced. Length: 180 minutes. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: This video course has nine modules, each related to conflict management. In module 1 and 2, the instructors provide an introduction to what conflict is, and Module 3-8 provide the steps to conflict management: adopt a learning stance; start from the neutral story and extend an invitation; explore their and your story; problem solving; and lastly, reinforce behavior change. Furthermore, module 9 uses conflict management role playing as a learning tool. Corresponding module handout scenarios are available as well as a course PowerPoint. A quiz is also available to assess comprehension.

Learning Objectives: • Define conflict and resolution • Know how to structure a conflict management process • Be able to feel more confident about approaching conflicts

Special Instructions: Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on "Course Offerings" and search for "Conflict Management ". [Note: videos may not be compatible with Macs]

Continuing Education: A completion certificate will be awarded if you receive 70% or higher on the course quiz.

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.