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Annotation: This webinar is based on a chapter from the Handbook of Life Course Health Development.

Annotation: In this webinar, Dr. Del Giudice discusses findings from his chapter on middle childhood from the Handbook of Life Course Health Development. Specifically, he reviews the main functions of middle childhood and the cognitive, behavioral, and hormonal processes that characterize this life stage, introduces the idea that the transition to middle childhood works as a switch point in the development of life history strategies, and discusses three insights into the nature of middle childhood.

Annotation: This webinar presents an overview of the Traineeship Advisory Group (TAG). The TAG Mentorship Initiative: MCH Connects is also presented with a website introduction and walkthrough. Finally next steps for TAG and MCH Connects are discussed.

Learning Objectives: •Describe the goals and purpose of the TAG •Discover mentorship opportunities through the TAG's Mentorship Initiative - MCH Connects •Generate an MCH Connects account and share experiences with MCH peers.

Annotation: This webinar provides an overview of steps necessary to create a successful coalition; shares best practices for working collectively; and provide three community examples that have incorporated best practices and met with successful results. Speakers are from Plan4Health Vista, Boise, ID; Boston Alliance for Community Health; and Partnership for a Healthy Lincoln.

Annotation: This recorded lecture presents the personal perspective of a parent of a child with special health care needs of systems integration. The presentation focuses on what providers need to be knowledgeable about CYSHCN, provide care, and understand and coordinate systems in an era when there are building pressures related to pediatrician productivity.

Annotation: Effective consensus building in multi-party, environmental disputes is a valuable skill and can make or break a negotiation. The Program On Negotiation’s Vice-Chair of Education, Larry Susskind, offers key insights into the consensus building approach in this video from The Program On Negotiation.

Annotation: Efforts to "enforce laws, develop policies, and mobilize community partnerships" are essential public health services and thus require practitioners to hone their dispute resolution skills. In this one hour webinar, which is part of the Hot Topics series, Jim Reid, MPA, presents a framework for collaborative negotiations and discusses how to reduce conflict and create agreements that meet the mutual needs of all parties. He also offers case examples where these techniques have been used successfully. One section of the presentation discusses frequently found fatal flaws of meetings.

Learning Objectives: • Identify five key principles of dispute resolution • Recognize the importance and advantages of using an "interest-based" approach to resolving conflict over other approaches, such as "positional bargaining" • Identify and use practical tools, tactics, and techniques to create a successful negotiations process and to be a more effective mediator or negotiator

Annotation: In this presentation, the instructor introduces methods and strategies used in facilitating meetings, workshops, tabletop exercises, and other events. The roles of a facilitator are discussed and the four principles of adult learning are identified. The three stages of facilitation are also presented.

Learning Objectives: • Identify the roles of a facilitator. • Identify the four principles of adult learning. • Understand the three stages of facilitation.

Special Instructions: Registration is required.

Continuing Education: 1.00 Participation/CE. Tulane Professional and Continuing Education (PaCE) awards 1.00 hour(s) of credit for completing Facilitator Training

Annotation: In this course, Dr. Timothy Keogh introduces different types of communication styles and components and describes how recognition of these differences can improve public health services. In part one, he describes the four components of the Johari window (arena, facade, blind spot, and the unknown) and how this group dynamics tool relates to self perception and public image. He also demonstrates how individuals have their own unique Johari windows that show the amount of information they share or recognize about themselves. In part two, Dr. Keogh details four communication styles (practice, social, analytical, and conceptual) and presents tips for how to “style flex” and improve communication. After watching a short video of a work interaction, learners are encouraged to complete short, open-ended workbook questions that are answered in a video debrief. A post-quiz is used to reinforce learning.

Learning Objectives: • Classify the impact of verbal and non-verbal communication. • Identify behavioral and communication styles. • Examine how we are seen by others. • Explain how different communication styles clash. • Describe how to adjust to the different communication styles. • Weigh the perspectives of others.

Special Instructions: Registration is required.

Continuing Education: 2.00 Participation/CE. Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Improving Your Communication Skills

Annotation: The “Messenger Chronicles” consists of five separate learning modules that simulate realistic conversations. The framework used for these scenario-based modules shifts focus away from managing “difficult” people towards an understanding of the process of difficult conversations and accepting responsibility for one’s own performance. Given realistic situations and real-world conversations, learners can experience communication strategies and practical techniques in context. Many of the conversations are split into three sections: Read, Think and Analyze. Learners read a conversation and then are asked to think about certain aspects of the conversation by answering questions or engaging in activities. Further information can be gained from an interactive analysis of the conversation.

Learning Objectives: Introduction and the Four Cs and Be Prepared and Flex Time Fiasco: • List the four aspects of communication (content, context, conduct, and character) for which individuals are responsible. • Describe each step in the process of a difficult conversation. • Describe strategies for effective conversations. • Analyze conversations in terms of content, context, conduct, and character. • Become more aware of their individual communication performance and strive for higher levels of performance. Managing Stress and Time: • List four symptoms of stress. • Describe two ways people react to stress. • List some factors that affect a person’s vulnerability to stress. • List and describe four ways to manage stress. • Explain the "myth of multi-tasking". • Describe how the “Urgent/Important” matrix can be applied to your work. • List two reasons why a person may procrastinate. Moving Towards Synergy: • Describe several strategies for exploring another person's views. • Recognize elements that make a conversation "safe". • Acknowledge another person's perspective. • Describe how to create environments that encourage team synergy.

Continuing Education: 1 Category 1 CECH in health education; 1 contact hour in nursing continuing education; 1 hour in Category 1 CME towards the AMA/PRA Recognition Award. Credits available until Sept. 2020 (CNE Feb. 2019).