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Annotation: This webinar launches a Four-Part System of Care (SOC) Communication Series, Reframing Child and Adolescent Wellbeing, provided by the FrameWorks Institute on evidence-based communication strategies proven to make messages—about child and adolescent mental and behavioral health, adolescent substance use, juvenile justice, child welfare, and related issues—more effective. This session highlights how social science research can tell us which messaging choices lead to which responses. Participants learn about strategic framing: what it is, how it works, and why it matters; and will gain new tools that can be used right away. This webinar is part of the SOC Expansion Leadership LC.

Annotation: This learning opportunity was recorded from the 2018 policy and advocacy lecture that Dr. Handler presented to her class at the University of Illinois at Chicago. It is divided in 10 short videos for ease of engagement. In the presentation, she outlines key advocacy components, the difference between case and class advocacy, and a review of policy and advocacy through the history of MCH. She explains current trends and the need for ongoing education and advocacy at national, state, and local levels. It concludes with current advocacy laws and a summary of the topic grounded in the current public health environment.

Learning Objectives: • Understand the strategic differences between advocacy and community organizing/community empowerment strategies. class issues, compromise, internal vs. external agents of change, and the difference between advocacy from the left and from the right. • Be able to to connect women and children's topics when advocating for services and discusses using children as a population group to address broader issues of social justice. • Synthesize the differences of case and class advocacy. • Become familiar with the history of advocacy related to MCH. • Understand how the advocacy process works. • Be able to use strategies in three main categories to advance MCH topic areas. • Be able to develop a plan to follow current lobbying laws appropriately.

Annotation: Reid Caplan from the Autistic Self Advocacy Network explains how to use personal stories for advocacy in different situations. What is a public comment period? How can you make sure that the people in government hear your concerns? As advocates, we have a lot of important experience and perspective to share. Learn more about new ways to be heard! A video and slides are available.

Annotation: Savannah Logsdon-Breakstone from the Autistic Self Advocacy Network shares what youth self-advocates need to know in order to serve on boards and other groups. What can youth expect? How can I participate in meetings? Savannah shares tips and strategies to help youth leaders get involved and get the most out of these experiences. A video and slides are included.

Annotation: Without feedback, individuals and organizations cannot grow. Feedback is the key to better serving your community and getting the most out of your team. But giving and receiving feedback can be incredibly uncomfortable and unproductive. And when done poorly, feedback can actually be destructive. In this interactive and light-hearted session, learn the right questions to ask and how to handle the feedback – good or bad – with courtesy and professionalism. Get tools in how to deliver feedback that is specific, actionable and measurable. So instead of shrinking from feedback you can embrace it for the opportunity it is.

Learning Objectives: • Ask open, specific questions to solicit useful feedback. • Use the LAST method (Listen Apologize Solve Thank) when dealing with negative feedback. • Develop a growth mindset that is curious, flexible, and welcomes feedback as a tool for personal and professional development.

Annotation: Hosted by NCFPP, in partnership with the Association for Maternal and Child Health Programs (AMCHP). A panel of 3 F2F family leaders (Allison Gray, CA; Natilie Wooldridge, AR; Nanfi Lubogo, CT) shared their experiences and strategies in engaging with their state Title V programs. NCFPP hosted a follow-up discussion on April 12, 2017. Materials distributed included examples of partnering with Title V shared by SPAN (NJ F2F/SAO) Two recordings, slides, and several handouts are included.

Annotation: While every organization has managers in place, fewer enable those leaders to truly coach their employees and ultimately drive engagement. This course explains how to turn managers into coaches for your employees, drawing key insights from real-world organizations. It includes a video from Daniel Hunter, Deputy Chief Financial Officer at NASA, and Roger Campbell, a Certified Executive Coach and Strategic Advisor, on their experiences with the manager-coach model. The course comprises an overview, 3 lessons, 2 quizzes, and a post-course survey.

Learning Objectives: • The methods and processes Google and NASA used to discover the need for managers as coaches. • The practices they use to support and measure the impact of managers and coaches. • The close connection between coaching and employee engagement and performance.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Annotation: Who is the audience? What is the social conversation? Those are the most common questions that tools like social listening can address to better understand your audience and their needs. Listening to the needs and concerns of your audience, and understanding how they use social media ultimately helps drive more informed content strategy and better allows us to be a part of the conversation. In times of disaster, the specific needs and ways to communicate with English speaking communities and Spanish speaking communities sometimes are different and often confused. In this webinar we will share our experience implementing social listening as a tool directed to our Spanish speaking audience and how to partner with other reliable sources to provide relevant content at every stage of the disaster. In addition, we will share lessons learned and best practices about our engagement. The webinar is aimed at: Anyone interested in social listening for Spanish speaking markets in the United States Digital and social media managers with content responsibilities in Spanish Anyone interested in social media, disasters and communications with limited English proficiency communities

Annotation: This course is intended for anyone who wants to become more effective in giving critical feedback. In three lessons, we’ll define the three types of feedback and describe the best environment in which to offer feedback. Then, we will outline how to create that environment and execute effective feedback conversations. This course comprises 3 video lessons, a final assessment, and a course evaluation.

Learning Objectives: • Identify the three types of feedback. • Select the necessary elements of an effective feedback environment.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Annotation: Government gobbledygook! That’s what most citizens say when they see government policies and legislation. Speaking of legislation, the Plain Language Act actually mandates that government agencies write more clearly. So how do you do that well? The course comprises an overview and 8 lessons.

Learning Objectives: • Provide an update on plain language principles and the law that is compelling agencies to write more clearly. • Offer some specific techniques you can apply to improve your language. • Share a few resources and action items you can take to write better right away.