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Displaying records 1 through 6 of 6 found.

Giving and Receiving Feedback For Personal and Professional Growth. Year Developed: 2017. Source: Region IV Public Health Training Center. Presenter(s): Shana Merlin. Type: Webinar. Level: Introductory Intermediate Advanced. Length: 90 minutes.

Annotation: Without feedback, individuals and organizations cannot grow. Feedback is the key to better serving your community and getting the most out of your team. But giving and receiving feedback can be incredibly uncomfortable and unproductive. And when done poorly, feedback can actually be destructive. In this interactive and light-hearted session, learn the right questions to ask and how to handle the feedback – good or bad – with courtesy and professionalism. Get tools in how to deliver feedback that is specific, actionable and measurable. So instead of shrinking from feedback you can embrace it for the opportunity it is.

Learning Objectives: • Ask open, specific questions to solicit useful feedback. • Use the LAST method (Listen Apologize Solve Thank) when dealing with negative feedback. • Develop a growth mindset that is curious, flexible, and welcomes feedback as a tool for personal and professional development.

Listening Before We Speak: Understanding Our Audience in Times of Disaster #SomosSocial . Year Developed: 2016. Source: Federal Emergency Management Agency, Digitalgov. Presenter(s): Daniel Llargues, Lucia Castro Herrera. Type: Webinar. Level: Introductory Intermediate Advanced. Length: 57 minutes.

Annotation: Who is the audience? What is the social conversation? Those are the most common questions that tools like social listening can address to better understand your audience and their needs. Listening to the needs and concerns of your audience, and understanding how they use social media ultimately helps drive more informed content strategy and better allows us to be a part of the conversation. In times of disaster, the specific needs and ways to communicate with English speaking communities and Spanish speaking communities sometimes are different and often confused. In this webinar we will share our experience implementing social listening as a tool directed to our Spanish speaking audience and how to partner with other reliable sources to provide relevant content at every stage of the disaster. In addition, we will share lessons learned and best practices about our engagement. The webinar is aimed at: Anyone interested in social listening for Spanish speaking markets in the United States Digital and social media managers with content responsibilities in Spanish Anyone interested in social media, disasters and communications with limited English proficiency communities

The Power of Questions. Year Developed: 2015. Source: GovLoop. Presenter(s): Carol Goldsmith. Type: Video Lecture. Level: Introductory. Length: 15 minutes.

Annotation: You can never ask a dumb question, right? While that saying might stand true, you can always ask a better question after a little preparation. Carol Goldsmith, a renowned career coach, makes certain the daily questions you ask will have outcomes that define goals, clarify thinking, and deepen understanding on your topics of discussion. The course comprises an overview and introduction; lessons on what makes a good coaching question and high-quality coaching questions; and a post-course survey.

Learning Objectives: • Describe the power of questions, why they are an essential tool in coaching and what constitutes a “high quality coaching session”. • List and describe the types of high quality coaching questions – closed and judgmental vs. curious and open-ended, and wordy vs. elegant. • Discover ten ways to improve your questions and conduct better coaching sessions.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Leading for Engagement: Getting Employees to Love What They Do. Year Developed: 2015. Source: GovLoop. Presenter(s): Brian Crewe. Type: Video Lecture. Level: Introductory. Length: 8 minutes.

Annotation: Engagement is definitely a big buzzword these days. How do we get people to do more in an environment where resources are dwindling? More importantly, how do you get beyond the buzzword to reflect on how your role shapes engagement at your agency, regardless of your title? Taught by Brian Crewe, who brings a perspective from more than 10 years in federal and local government, you will come to find that better engagement begins not at the highest levels of the organization, but within yourself. The course comprises an overview, one lesson, and a post-course survey.

Learning Objectives: • Understand what it means to manage yourself and how your behavior affects others • Realize that the Platinum Rule is more important than the Golden Rule when it comes to managing others • Think about whether or not you really want to be a leader…or an exceptional follower!

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Leadership Conversations: Communicate to Become a More Effective Leader. Year Developed: 2015. Source: GovLoop. Presenter(s): Alan S. Berson. Type: Video Lecture. Level: Introductory. Length: 30 minutes.

Annotation: Great leaders understand the importance of regular and meaningful conversations between themselves and their teams. However, those conversations are not all the same. Your leadership style, the personalities of your team, and the needs of your organization will dictate how to make the most of these necessary conversations. This course is led by Alan S. Berson, an executive coach, leadership consultant and professor with years of experience leading Fortune 500 companies. He’s also the co-author of “Leadership Conversations”, on which this course is based. The course comprises an overview, one lesson, and a post-course survey.

Learning Objectives: • How conversations can help you connect with your team and become a more effective leader. • How to embed continuous learning to build a culture of success. • How to inspire people in difficult times with proven step-by-step processes.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Managing Conflict in the Workplace. Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Tim Keogh, PhD. Type: Video Course. Level: Intermediate Advanced. Length: 120 minutes. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: This course has two modules, the first discussing the difference between aggressive and assertive behavior and various behavior styles. The instructor also concentrates on the concept of “style-flexing” and planning for conversation with employees. Module two focuses on arguing, the basics of principled negotiation, managing emotions, and listening with judgment. The course also includes a video vignette case study with corresponding PDF questions, as well as a PDF case study with answers. A multiple choice exam is available to test comprehension of the material.

Learning Objectives: • Identify the 6 keys to managing conflict in the workplace. • List some root causes of workplace conflicts. • Identify the fundamentals of principled negotiations. • Describe the four steps for managing workplace conflict. • List the steps to take when planning for a conversation about conflict. • State the difference between assertive and aggressive behavior. • Explain the value of the “long term relationship” in managing workplace conflict. • Describe how the four style preferences react to conflict. • Explain the techniques of good listening skills for managing workplace conflict.

Special Instructions: Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on “Course Offerings” and search for “Managing Conflict in the Workplace.” [Note: videos may not be compatible with Macs].

Continuing Education: A completion certificate will be awarded if you receive 70% or higher on the course quiz.

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.