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Annotation: This third installation of JSI's Behavior Effect series on person-centered care will examine service delivery and experience. Join JSI’s Kate Onyejekwe as she moderates a discussion with expert panelists to explore why we need to build trust, ensure access, and understand the service experience to deliver effective person-centered care.

Learning Objectives: • Identify what the communities need, especially marginalized communities. • Recognize person centered care as identity affirming diversity celebrating care. • Describe how to design and deliver services to overcome barriers. • Explain the challenges and opportunities to ensure person centered care in complex settings and vulnerable populations.

Annotation: Highlights how a family-centered approach to POSC helps states, Tribes, and communities meet the provisions of the 2016 amendments to the CAPTA POSC.

Learning Objectives: • Characterize the essential elements of a family-centered approach. • Summarize Michigan’s collaborative systems efforts across home visiting, substance use disorder treatment, healthcare and child welfare to enhance a family-centered approach to plans of safe care. • Interpret data to understand needs and inform progress. • Recognize equitable access to family-centered services. • Describe stigma.

Annotation: In the times we live in, we are constantly facing all sorts of emergencies and preparedness is essential to keep families safe and promote health and wellbeing in challenging situations. In this episode, presenters explore how Tennessee has intentionally centered communities of color in response efforts and learn about Puerto Rico’s experience facing emergencies like Zika, Hurricane Maria, and the COVID-19 pandemic.

Learning Objectives: This webinar series aims to: • Inspire and guide actions that will improve the systems that impact maternal and child health populations. • Lift up stories and people from the MCH field by centering the voices of the public health workforce, people and communities most impacted by inequities, and individuals and families with lived experiences.

Annotation: This webinar describes how youth councils can help promote a national diverse youth voice and improve and educate the mental health community and beyond; describes successes and challenges of facilitating a national youth council to infuse meaningful youth input into service delivery and development; and identifies concrete tools for authentically infusing national youth voices in diverse organizations. A video and slides are available.

Learning Objectives: • Describe policy evolution and remaining gaps • Discuss implementation and the need for sustainable system transformation • Learn about young adult leadership and future directions

Annotation: Although teens are among the healthiest populations in the U.S., they are less likely to be enrolled in health care coverage when compared to their younger counterparts. Without coverage, many teens often do not have access to vital health services that fit their specific needs—especially while they are experiencing a period of physical and mental growth such as puberty and mental health challenges. Medicaid and the Children's Health Insurance Program (CHIP) provide eligible teens up to age 19 with a foundation for improved health outcomes now and for their future. This webinar highlights groups engaging teens in outreach and enrollment to not only educate teens about program benefits, but also increase access to care.

Learning Objectives: •Learn about how to engage Virginia teens in Medicaid and CHIP programs. •Discuss the importance of increasing the dialogue around important adolescent health topics. •Learn how to leverage health and physical education to enroll teens in health coverage.

Annotation: This webinar provides an overview of meaningful youth involvement in mental health service systems through the mechanisms of treatment planning/decision making, peer worker roles, participatory research and evaluation, and systems and service change, and discusses effective approaches for engaging young adults. A video and slides are available.

Annotation: Who is the audience? What is the social conversation? Those are the most common questions that tools like social listening can address to better understand your audience and their needs. Listening to the needs and concerns of your audience, and understanding how they use social media ultimately helps drive more informed content strategy and better allows us to be a part of the conversation. In times of disaster, the specific needs and ways to communicate with English speaking communities and Spanish speaking communities sometimes are different and often confused. In this webinar we will share our experience implementing social listening as a tool directed to our Spanish speaking audience and how to partner with other reliable sources to provide relevant content at every stage of the disaster. In addition, we will share lessons learned and best practices about our engagement. The webinar is aimed at: Anyone interested in social listening for Spanish speaking markets in the United States Digital and social media managers with content responsibilities in Spanish Anyone interested in social media, disasters and communications with limited English proficiency communities