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Mediation Skills: Peaceful Resolution and Soothing Communication Tips. Year Developed: 2018. Source: n.a.. Presenter(s): Tracey Wiltgen, Esq.. Type: n.a.. Level: Intermediate Advanced. Length: 90 minutes.

Annotation: Mediation is at the core of dispute resolution. By educating and helping people to resolve conflict, their quality of life is enhanced and as well as that of their family, friends, neighbors and co-workers. The Mediation Center of the Pacific, Inc. provides Hawai’i residents with peaceful approaches to working through conflict through programs and processes that meet the unique needs of Hawai’i’s culturally diverse population.

Learning Objectives: • Discuss the techniques for good negotiation and dispute resolution. • Examine how to practice processes needed to advance negotiation to peaceful resolution. • Share case studies of how people have negotiated and resolve conflict creatively.

Continuing Education: 1.5 CHES, 1.5 CPEU for RDs, pending approval for CNEs for RNs

Collaborating Across Cultures. Year Developed: 2017. Source: ASA Community of Applied Statisticians. Presenter(s): Charisse Kosova, M.Ad.Ed.. Type: Webinar Archive. Level: Introductory Intermediate Advanced. Length: 62 minutes.

Annotation: Collaborating across cultures can add an interesting global perspective to the work we do, but intercultural communication also comes with unique challenges. This session explored some of the research-based dimensions of culture that lead to differences in work style preferences and communication styles across cultures. By analyzing mini case studies in which culture interfered with collaboration, this session also offered simple tips and recommended adaptations that can lead to more rewarding and productive collaboration across cultures. A video and presentation slides are available.

Resolving Differences Using the "Circle of Conflict". Year Developed: 2016. Source: Annie E. Casey Foundation. Presenter(s): Jolie Bain Pillsbury. Type: Video. Level: Introductory. Length: 8 minutes.

Annotation: Recognizing and sorting out the types of conflicts that inevitably arise among social and public leaders will go a long way toward helping reach desired results for children and their families. The video, part of the Foundation’s series of video tools for results-based leadership development, lays out common conflicts on a circle graph: data conflicts, relationship conflicts, language conflicts, values conflicts, interest conflicts, and structural conflicts. Being able to identify and discuss the types of conflict that are occurring will allow partners to better determine how to resolve them so productive work can continue to happen.

Learning Objectives:

Exploring the Cultural Dimensions of Conflict. Year Developed: 2013. Source: Center for Appropriate Dispute Resolution in Special Education. Presenter(s): Sukhsimranjit Singh. Type: Webinar. Level: Intermediate. Length: 71 minutes.

Annotation: Every society is riddled with conflict. Conflict is inevitable and different cultures have different ways of dealing with conflict within and outside the group. This session explored the cultural dimensions of conflict and provided an international perspective on exploring, negotiating with, and resolving a cross-cultural conflict. The presenter shared experiences, suggested tools, and provided a set of readings.

Cultural Competence and Global Leadership. Year Developed: 2011. Source: Maternal & Child Health Public Health Leadership Institute. Presenter(s): David Steffen, PhD, Virginia Suarez, PhD. Type: Narrated Slide Presentation. Level: Introductory Intermediate Advanced. Length: 60 minutes. Direct link

Annotation: The topic of global leadership and cultural competence becomes more important as work increasingly becomes global. This 60-minute slide presentation discusses the definition, key concepts and continuum of cultural competence, as well as the rationale for it and research on cultural differences and global leadership behaviors. Dr. Steffen discusses the difference between cultural competency and diversity, defining the “four layers” of diversity. Demographic trends within the U.S. and their significance are briefly touched on, as well as recent critical findings on health disparities. Leadership across cultures, Hofstede’s benchmark research, which identified five major dimensions on which cultures differ (Individualism vs Collectivism, Masculinity vs Femininity, Uncertainty Avoidance, Longterm Orientation, and Power Distance), is discussed in detail. Research findings from the GLOBE study are reviewed, in the context of global leadership attributes. The session addresses communication styles from different cultures as well as intercultural conflict styles and strategies to effectively resolve conflict.

Learning Objectives: • Define cultural competency and global leadership. • Understand research on cultural differences and global leadership behaviors. • Describe several intercultural conflict styles and strategies.

Special Instructions: To access this learning opportunity, scroll down on the landing page to “Cultural Competence and Global Leadership” leadership module and click on “View Module Presentation.”

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.