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Displaying records 1 through 10 of 12 found.

Introduction to Conflict Resolution Webinar. Year Developed: 2022. Source: Medical Mediation Foundation. Presenter(s): Sarah Barclay, Oscar Mathew, Gaynor Whiter. Type: Webinar. Level: Introductory. Length: 60 minutes.

Annotation: In partnership with the Medical Mediation Foundation, this presentation considers ways of anticipating, understanding and dealing with patient or colleague conflict before it escalates.

Learning Objectives: • Recognizing the warning signs of conflict • Understanding why conflict occurs • Learning the mediation process and what it can offer

Managing Conflict at Work: Effective Strategies for Successful Resolution. Year Developed: 2018. Source: HRDQ-U. Presenter(s): Jennifer Nickisher. Type: Webinar Archive. Level: Intermediate Introductory. Length: 50 minutes.

Annotation: This webinar, led by Jennifer Nickisher, we’ll explore the three most typical types of conflict and the five strategies for managing it. Conflict is present in all aspects of life, both personal and professional. And while it can wreak havoc on an organization, it doesn’t have to. When handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. It’s a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.

Learning Objectives: • Five different strategies for managing conflict • How and when to utilize an Integrating strategy • The best uses for alternative strategies • How to create a conflict management development plan

Special Instructions: You must be a member to view webinar.

Resolving Differences Using the "Circle of Conflict". Year Developed: 2016. Source: Annie E. Casey Foundation. Presenter(s): Jolie Bain Pillsbury. Type: Video. Level: Introductory. Length: 8 minutes.

Annotation: Recognizing and sorting out the types of conflicts that inevitably arise among social and public leaders will go a long way toward helping reach desired results for children and their families. The video, part of the Foundation’s series of video tools for results-based leadership development, lays out common conflicts on a circle graph: data conflicts, relationship conflicts, language conflicts, values conflicts, interest conflicts, and structural conflicts. Being able to identify and discuss the types of conflict that are occurring will allow partners to better determine how to resolve them so productive work can continue to happen.

Learning Objectives:

Collaboration and Communication in Healthcare: Principles of Interprofessional Practice. Year Developed: 2016. Source: University of California, San Francisco, Interprofessional Education Program. Presenter(s): n.a.. Type: Online Course. Level: Intermediate Introductory. Length: Series; varying lengths..

Annotation: Interprofessional collaborative practice is key to safe, high quality, accessible, patient-centered care. This course aims to introduce health professions learners to the fundamental principles and skills for effective interprofessional collaborative practice. This course is comprised of five modules consisting of 6-10 segments each. The five modules are available to be used consecutively or as stand-alone content. Module 1: What’s it all about? Introducing core interprofessional education concepts. (7 videos) Module 2: Who is on my team? Understanding the roles and abilities of different health professions. (6 videos) Module 3: How will our work get done? Understanding task distribution, accountability, and communication. (8 videos) Module 4: How do we tackle challenges? Conflict management and negotiation. (9 videos) Module 5: How can we work together? Leadership and membership in teams. (10 videos)

Learning Objectives: • Explore the benefits of interprofessional collaboration for patients and providers. • Discuss some of the forces that are moving healthcare towards greater interprofessional collaboration. • Describe the roles and scope of practice for different healthcare professionals Introduce key skills to enhance communication, collaboration and conflict management. • Explore team leadership and membership.

The Influence of Character: The Role of Character, Values, and Ethics in Negotiation and Persuasion. Year Developed: 2015. Source: GovLoop. Presenter(s): Jack London. Type: Video. Level: Introductory. Length: 35 minutes.

Annotation: Character at work and life is vital to success. A reputation for strong character and values helps you succeed in influencing and negotiating. It is difficult to imagine long-term influence without character. Trust and integrity make a person more persuasive in the long-term than false promises and self-serving tactics. The course asks the following questions: What is meant by the term character? Why is character still of primary importance for successful, sustainable nations and organizations? How does character apply to better negotiating? What is the intersection of character, trust, ethics, and leadership? This course is led by bestselling author of “Character: The Ultimate Success Factor,” Dr. Jack London, Chairman of the Consolidated Analysis Center, Incorporated (CACI). The course comprises an overview, 4 lessons, and a post-course survey.

Learning Objectives: • What is meant by the term character? • Why is character still of primary importance for successful, sustainable nations and organizations? • How does character apply to better negotiating? • The intersection of character, trust, ethics, and leadership.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

5 Quick Tips to Have a Nice Conflict. Year Developed: 2015. Source: GovLoop. Presenter(s): n.a.. Type: Video. Level: Introductory. Length: 7 minutes.

Annotation: President Reagan once said, “Peace is not the absence of conflict; it is the ability to handle conflict by peaceful means”. And that’s not just true on the geopolitical level, but in every office place in America. The truth is that conflict is inevitable, but there are some steps you can take to prevent and manage it. The presentation is based on the book, “Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places” by Tim Scudder, CPA, Michael Patterson, Ed.D., and Kent Mitchell. The course comprises an overview, 1 lesson, and a post-course survey.

Learning Objectives: • Learn five ways that you can mitigate and manage conflict in your office. • Understand how you and others approach conflict when it arises. • Commit to an action that you can take to address conflict in your context.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Workplace Violence Training Spotlight. Year Developed: 2013. Source: MCH Navigator. Presenter(s): Keisha Watson, PhD; Beth DeFrancis, MLS; John Richards, MA. Type: Interactive Learning Tool. Level: Intermediate Introductory. Length: Series, various lengths.

Annotation: This collection of over 20 learning opportunities (ranging from introductory to advanced), gathered by the MCH Navigator, presents trainings and resources to assist Title V staff and grantees in focusing on how to interact with potentially violent individuals during periods of high stress and emergency, as well as the broader prevention agenda of workplace mental wellness. Topics include: (1) online trainings, videos, manuals, and toolkits related to workplace violence and (2) mental health online trainings, manuals, blogs and other resources, including hotlines.

Negotiating Team Conflicts Productively. Year Developed: 2013. Source: People on the Go. Presenter(s): Eugene Dilan, PsyD. Type: Video. Level: Introductory. Length: 50 minutes.

Annotation: This session highlights the critical tools that teams can utilize as they negotiate conflicts that arise in the process of doing business across multiple fields.

Learning Objectives: • Identify common pitfalls associated with conflict. • Learn about communication styles that impede or enhance alignment. • Learn skills for moving through conflict.

City Leaders: Negotiation and Conflict Resolution ...a Core MCH Leadership Competency. Year Developed: 2011. Source: University of Maryland University College in collaboration with CityMatCH. Presenter(s): Kathleen F. (Kay) Edwards, PhD. Type: Narrated Slide Presentation. Level: Intermediate. Length: 84 minutes. Presentation slides

Annotation: This webinar emphasizes conflict-handling modes/styles, how conflict handling modes can impact workplace outcomes, and principled negotiating.

Special Instructions: The video begins with a slide of a book to be discussed the following week, so initially one might think one is looking at the wrong video; the webinar does begin with an opening slide showing the topic by the end of the second minute.

Managing Conflict in the Workplace. Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Tim Keogh, PhD. Type: Video Course. Level: Intermediate Advanced. Length: 120 minutes.

Annotation: This course has two modules, the first discussing the difference between aggressive and assertive behavior and various behavior styles. The instructor also concentrates on the concept of “style-flexing” and planning for conversation with employees. Module two focuses on arguing, the basics of principled negotiation, managing emotions, and listening with judgment. The course also includes a video vignette case study with corresponding PDF questions, as well as a PDF case study with answers. A multiple choice exam is available to test comprehension of the material.

Learning Objectives: • Identify the 6 keys to managing conflict in the workplace. • List some root causes of workplace conflicts. • Identify the fundamentals of principled negotiations. • Describe the four steps for managing workplace conflict. • List the steps to take when planning for a conversation about conflict. • State the difference between assertive and aggressive behavior. • Explain the value of the “long term relationship” in managing workplace conflict. • Describe how the four style preferences react to conflict. • Explain the techniques of good listening skills for managing workplace conflict.

Special Instructions: Registration is required.

Continuing Education: 3.00 Participation/CE. Tulane Professional and Continuing Education (PaCE) awards 3.00 hour(s) of credit for completing Managing Conflict in the Workplace

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.