Displaying records 1 through 5 of 5 found.
Mediation Skills: Peaceful Resolution and Soothing Communication Tips. Year Developed: 2018. Source: n.a.. Presenter(s): Tracey Wiltgen, Esq.. Type: n.a.. Level: Intermediate Advanced. Length: 90 minutes.
Annotation: Mediation is at the core of dispute resolution. By educating and helping people to resolve conflict, their quality of life is enhanced and as well as that of their family, friends, neighbors and co-workers. The Mediation Center of the Pacific, Inc. provides Hawai’i residents with peaceful approaches to working through conflict through programs and processes that meet the unique needs of Hawai’i’s culturally diverse population.
Learning Objectives: • Discuss the techniques for good negotiation and dispute resolution. • Examine how to practice processes needed to advance negotiation to peaceful resolution. • Share case studies of how people have negotiated and resolve conflict creatively.
Continuing Education: 1.5 CHES, 1.5 CPEU for RDs, pending approval for CNEs for RNs
Resolving Differences Using the "Circle of Conflict". Year Developed: 2016. Source: Annie E. Casey Foundation. Presenter(s): Jolie Bain Pillsbury. Type: Video. Level: Introductory. Length: 8 minutes.
Annotation: Recognizing and sorting out the types of conflicts that inevitably arise among social and public leaders will go a long way toward helping reach desired results for children and their families. The video, part of the Foundation’s series of video tools for results-based leadership development, lays out common conflicts on a circle graph: data conflicts, relationship conflicts, language conflicts, values conflicts, interest conflicts, and structural conflicts. Being able to identify and discuss the types of conflict that are occurring will allow partners to better determine how to resolve them so productive work can continue to happen.
Learning Objectives:
Workplace Violence Training Spotlight. Year Developed: 2013. Source: MCH Navigator. Presenter(s): Keisha Watson, PhD; Beth DeFrancis, MLS; John Richards, MA. Type: Interactive Learning Tool. Level: Intermediate Introductory. Length: Series, various lengths.
Annotation: This collection of over 20 learning opportunities (ranging from introductory to advanced), gathered by the MCH Navigator, presents trainings and resources to assist Title V staff and grantees in focusing on how to interact with potentially violent individuals during periods of high stress and emergency, as well as the broader prevention agenda of workplace mental wellness. Topics include: (1) online trainings, videos, manuals, and toolkits related to workplace violence and (2) mental health online trainings, manuals, blogs and other resources, including hotlines.
Negotiating Skills for Changing Times. Year Developed: 2012?. Source: South Central Public Health Partnership. Presenter(s): Ellen Belzer, MPA. Type: n.a.. Level: Intermediate. Length: 117 minutes.
Annotation: In today’s quickly changing, dynamic, and sometimes volatile health care environment, negotiation skills are more important than ever before. In this course, participants learn how to negotiate better agreements and resolve conflicts more effectively, while developing better inter-professional relationships in the process. Other specific topics include: selecting the best negotiation style, how to use time techniques effectively, ways to uncover the other party’s hidden agenda, how to neutralize emotionalism, the secret to protecting oneself against poor agreements, how framing and anchoring strategies can help get better outcomes, and when and how to make creative solutions, compromises and concessions. A proven six-step negotiation process is central to this course.
Learning Objectives: • Identify the differences between hard, soft, and principled negotiation styles. • Apply strategies to neutralize emotionalism in themselves as well as the other party. • Define and apply the BATNA concept as a protection against poor agreements. • Apply framing strategies in ways that contribute to distributive or integrative outcomes. • Identify the three components of establishing a bargaining range. • Use the six-step negotiation process to reach better agreements and resolve conflicts more effectively, while improving inter-professional relationships. • Identify several mistakes that people commonly make when negotiating at an uneven table. • Know how to utilize power effectively during a negotiation when holding greater or lesser power than the other party. • Identify ways to use power strategies to create a more symmetrical power relationship at the negotiating table and thus achieve better outcomes.
Special Instructions: Registration is required.
Continuing Education: 4.00 Participation/CE. Tulane Professional and Continuing Education (PaCE) awards 4.00 hour(s) of credit for completing Negotiating Skills for Changing Times
City Leaders: Negotiation and Conflict Resolution ...a Core MCH Leadership Competency. Year Developed: 2011. Source: University of Maryland University College in collaboration with CityMatCH. Presenter(s): Kathleen F. (Kay) Edwards, PhD. Type: Narrated Slide Presentation. Level: Intermediate. Length: 84 minutes. Presentation slides
Annotation: This webinar emphasizes conflict-handling modes/styles, how conflict handling modes can impact workplace outcomes, and principled negotiating.
Special Instructions: The video begins with a slide of a book to be discussed the following week, so initially one might think one is looking at the wrong video; the webinar does begin with an opening slide showing the topic by the end of the second minute.