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Collaborating Across Cultures. Year Developed: 2017. Source: ASA Community of Applied Statisticians. Presenter(s): Charisse Kosova, M.Ad.Ed.. Type: Webinar Archive. Level: Introductory Intermediate Advanced. Length: 62 minutes.

Annotation: Collaborating across cultures can add an interesting global perspective to the work we do, but intercultural communication also comes with unique challenges. This session explored some of the research-based dimensions of culture that lead to differences in work style preferences and communication styles across cultures. By analyzing mini case studies in which culture interfered with collaboration, this session also offered simple tips and recommended adaptations that can lead to more rewarding and productive collaboration across cultures. A video and presentation slides are available.

5 Quick Tips to Have a Nice Conflict: How to Manage Emotions in the Office. Year Developed: 2015. Source: GovLoop. Presenter(s): n.a.. Type: Video Lecture. Level: Introductory. Length: 7 minutes.

Annotation: President Reagan once said, “Peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” And that’s not just true on the geopolitical level, but in every office place in America. The truth is that conflict is inevitable, but there are some steps you can take to prevent and manage it. The course is based on the book, “Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places” by Tim Scudder, CPA, Michael Patterson, Ed.D., and Kent Mitchell. The course comprises an overview, 1 lesson, and a post-course survey.

Learning Objectives: • Learn five ways that you can mitigate and manage conflict in your office. • Understand how you and others approach conflict when it arises. • Commit to an action that you can take to address conflict in your context.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Negotiating Skills for Changing Times. Year Developed: 2012?. Source: South Central Public Health Partnership. Presenter(s): Ellen Belzer, MPA. Type: n.a.. Level: Introductory. Length: 117 minutes. expanded description

Annotation: In today’s quickly changing, dynamic, and sometimes volatile health care environment, negotiation skills are more important than ever before. In this course, participants learn how to negotiate better agreements and resolve conflicts more effectively, while developing better inter-professional relationships in the process. Other specific topics include: selecting the best negotiation style, how to use time techniques effectively, ways to uncover the other party’s hidden agenda, how to neutralize emotionalism, the secret to protecting oneself against poor agreements, how framing and anchoring strategies can help get better outcomes, and when and how to make creative solutions, compromises and concessions. A proven six-step negotiation process is central to this course.

Learning Objectives: • Identify the differences between hard, soft, and principled negotiation styles. • Apply strategies to neutralize emotionalism in themselves as well as the other party. • Define and apply the BATNA concept as a protection against poor agreements. • Apply framing strategies in ways that contribute to distributive or integrative outcomes. • Identify the three components of establishing a bargaining range. • Use the six-step negotiation process to reach better agreements and resolve conflicts more effectively, while improving inter-professional relationships. • Identify several mistakes that people commonly make when negotiating at an uneven table. • Know how to utilize power effectively during a negotiation when holding greater or lesser power than the other party. • Identify ways to use power strategies to create a more symmetrical power relationship at the negotiating table and thus achieve better outcomes.

City Leaders: Negotiation and Conflict Resolution (...a Core MCH Leadership Competency). Year Developed: 2011. Source: University of Maryland University College in collaboration with CityMatCH. Presenter(s): Kathleen F. (Kay) Edwards, PhD. Type: Narrated Slide Presentation. Level: Intermediate Advanced. Length: 84 minutes.

Annotation: This webinar emphasizes conflict-handling modes/styles, how conflict handling modes can impact workplace outcomes, and principled negotiating.

Special Instructions: The video begins with a slide of a book to be discussed the following week, so initially one might think one is looking at the wrong video; the webinar does begin with an opening slide showing the topic by the end of the second minute.

How to Manage Conflict so it Doesn't Manage You. Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Dr. Louis Rowitz. Type: Video Course. Level: Introductory Intermediate. Length: 180 minutes. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: This video course has eight modules, each related to managing conflict personally. The lecturer first discusses essentials of conflict management, including interpersonal conflict. He goes on to talk about conflict management styles and when to use each method, and further focuses on the conflict resolution process. The next module 7 discusses the turnaround process, and section 8 talks about turf issues between coworkers and how to manage them. A course PowerPoint is available for use as well as a pre and post test to evaluate comprehension.

Learning Objectives: • Identify the benefits of adopting a “conflict manager’s mindset”. • Identify the five predominant styles of conflict management and the situations when each is most appropriate . • Apply strategies to neutralize your own emotions as well as those of others. • Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts. • Deal more effectively with complex or difficult conflicts through the use of seven “turnaround strategies.” • Understand the effects of turf battles on the functioning of state health departments. • Apply structural and interpersonal strategies to identify and resolve turf problems within the department. • Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved.

Special Instructions: Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on “Course Offerings” and search for “How to Manage Conflict so it Doesn’t Manage You.” [Note: videos may not be compatible with Macs].

Continuing Education: A completion certificate will be awarded if you receive 70% or higher on the course quiz.

Conflict Management. Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Josh Klapow, PhD; Lisa Goldstein Graham, MS. Type: Video Course. Level: Intermediate Advanced. Length: 180 minutes. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: This video course has nine modules, each related to conflict management. In module 1 and 2, the instructors provide an introduction to what conflict is, and Module 3-8 provide the steps to conflict management: adopt a learning stance; start from the neutral story and extend an invitation; explore their and your story; problem solving; and lastly, reinforce behavior change. Furthermore, module 9 uses conflict management role playing as a learning tool. Corresponding module handout scenarios are available as well as a course PowerPoint. A quiz is also available to assess comprehension.

Learning Objectives: • Define conflict and resolution • Know how to structure a conflict management process • Be able to feel more confident about approaching conflicts

Special Instructions: Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on "Course Offerings" and search for "Conflict Management ". [Note: videos may not be compatible with Macs]

Continuing Education: A completion certificate will be awarded if you receive 70% or higher on the course quiz.

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.