Search Results

Search Results

Displaying records 1 through 7 of 7 found. Sorted by

Mediation Skills: Peaceful Resolution and Soothing Communication Tips. Year Developed: 2018. Source: n.a.. Presenter(s): Tracey Wiltgen, Esq.. Type: n.a.. Level: Intermediate Advanced. Length: 90 minutes.

Annotation: Mediation is at the core of dispute resolution. By educating and helping people to resolve conflict, their quality of life is enhanced and as well as that of their family, friends, neighbors and co-workers. The Mediation Center of the Pacific, Inc. provides Hawai’i residents with peaceful approaches to working through conflict through programs and processes that meet the unique needs of Hawai’i’s culturally diverse population.

Learning Objectives: • Discuss the techniques for good negotiation and dispute resolution. • Examine how to practice processes needed to advance negotiation to peaceful resolution. • Share case studies of how people have negotiated and resolve conflict creatively.

Continuing Education: 1.5 CHES, 1.5 CPEU for RDs, pending approval for CNEs for RNs

Resolving Differences Using the "Circle of Conflict". Year Developed: 2016. Source: Annie E. Casey Foundation. Presenter(s): Jolie Bain Pillsbury. Type: Video. Level: Introductory. Length: 8 minutes.

Annotation: Recognizing and sorting out the types of conflicts that inevitably arise among social and public leaders will go a long way toward helping reach desired results for children and their families. The video, part of the Foundation’s series of video tools for results-based leadership development, lays out common conflicts on a circle graph: data conflicts, relationship conflicts, language conflicts, values conflicts, interest conflicts, and structural conflicts. Being able to identify and discuss the types of conflict that are occurring will allow partners to better determine how to resolve them so productive work can continue to happen.

Learning Objectives:

Managing Conflict at Work: Effective Strategies for Successful Resolution. Year Developed: 2015. Source: HRDQ-U. Presenter(s): Martin Delahoussaye. Type: Webinar Archive. Level: Intermediate Advanced Introductory. Length: 50 minutes. Handout

Annotation: This webinar, led by Martin Delahoussaye, shows how to achieve the benefits of "constructive conflict management". The presentation shows that, when handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. The speaker shows how achieving success is a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.

Learning Objectives: • Five different strategies for managing conflict • How and when to utilize an Integrating strategy • The best uses for alternative strategies • How to create a conflict management development plan

Negotiating Team Conflicts Productively. Year Developed: 2013. Source: People on the Go. Presenter(s): Eugene Dilan, PsyD. Type: Video Lecture. Level: Introductory. Length: 50 minutes.

Annotation: This session highlights the critical tools that teams can utilize as they negotiate conflicts that arise in the process of doing business across multiple fields.

Learning Objectives: • Identify common pitfalls associated with conflict. • Learn about communication styles that impede or enhance alignment. • Learn skills for moving through conflict.

Dare to Disagree. Year Developed: 2012. Source: TED Lectures. Presenter(s): Margaret Heffernan. Type: Video Archive. Level: Intermediate. Length: 13 minutes.

Annotation: Most people instinctively avoid conflict, but as Margaret Heffernan shows, good disagreement is central to progress. She illustrates (sometimes counterintuitively) how the best partners aren’t echo chambers — and how great research teams, relationships and businesses allow people to deeply disagree. The video includes an interactive transcript and a reading list.

Cultural Competence and Global Leadership. Year Developed: 2011. Source: Maternal & Child Health Public Health Leadership Institute. Presenter(s): David Steffen, PhD, Virginia Suarez, PhD. Type: Narrated Slide Presentation. Level: Introductory Intermediate Advanced. Length: 60 minutes. Direct link

Annotation: The topic of global leadership and cultural competence becomes more important as work increasingly becomes global. This 60-minute slide presentation discusses the definition, key concepts and continuum of cultural competence, as well as the rationale for it and research on cultural differences and global leadership behaviors. Dr. Steffen discusses the difference between cultural competency and diversity, defining the “four layers” of diversity. Demographic trends within the U.S. and their significance are briefly touched on, as well as recent critical findings on health disparities. Leadership across cultures, Hofstede’s benchmark research, which identified five major dimensions on which cultures differ (Individualism vs Collectivism, Masculinity vs Femininity, Uncertainty Avoidance, Longterm Orientation, and Power Distance), is discussed in detail. Research findings from the GLOBE study are reviewed, in the context of global leadership attributes. The session addresses communication styles from different cultures as well as intercultural conflict styles and strategies to effectively resolve conflict.

Learning Objectives: • Define cultural competency and global leadership. • Understand research on cultural differences and global leadership behaviors. • Describe several intercultural conflict styles and strategies.

Special Instructions: To access this learning opportunity, scroll down on the landing page to “Cultural Competence and Global Leadership” leadership module and click on “View Module Presentation.”

Conflict Management. Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Josh Klapow, PhD; Lisa Goldstein Graham, MS. Type: Video Course. Level: Intermediate Advanced. Length: 180 minutes. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: This video course has nine modules, each related to conflict management. In module 1 and 2, the instructors provide an introduction to what conflict is, and Module 3-8 provide the steps to conflict management: adopt a learning stance; start from the neutral story and extend an invitation; explore their and your story; problem solving; and lastly, reinforce behavior change. Furthermore, module 9 uses conflict management role playing as a learning tool. Corresponding module handout scenarios are available as well as a course PowerPoint. A quiz is also available to assess comprehension.

Learning Objectives: • Define conflict and resolution • Know how to structure a conflict management process • Be able to feel more confident about approaching conflicts

Special Instructions: Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on "Course Offerings" and search for "Conflict Management ". [Note: videos may not be compatible with Macs]

Continuing Education: A completion certificate will be awarded if you receive 70% or higher on the course quiz.

New Search

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.