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Resolving Differences Using the "Circle of Conflict". Year Developed: 2016. Source: Annie E. Casey Foundation. Presenter(s): Jolie Bain Pillsbury. Type: Video. Level: Introductory. Length: 8 minutes.

Annotation: Recognizing and sorting out the types of conflicts that inevitably arise among social and public leaders will go a long way toward helping reach desired results for children and their families. The video, part of the Foundation’s series of video tools for results-based leadership development, lays out common conflicts on a circle graph: data conflicts, relationship conflicts, language conflicts, values conflicts, interest conflicts, and structural conflicts. Being able to identify and discuss the types of conflict that are occurring will allow partners to better determine how to resolve them so productive work can continue to happen.

Learning Objectives:

5 Quick Tips to Have a Nice Conflict: How to Manage Emotions in the Office. Year Developed: 2015. Source: GovLoop. Presenter(s): n.a.. Type: Video Lecture. Level: Introductory. Length: 7 minutes.

Annotation: President Reagan once said, “Peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” And that’s not just true on the geopolitical level, but in every office place in America. The truth is that conflict is inevitable, but there are some steps you can take to prevent and manage it. The course is based on the book, “Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places” by Tim Scudder, CPA, Michael Patterson, Ed.D., and Kent Mitchell. The course comprises an overview, 1 lesson, and a post-course survey.

Learning Objectives: • Learn five ways that you can mitigate and manage conflict in your office. • Understand how you and others approach conflict when it arises. • Commit to an action that you can take to address conflict in your context.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Workplace Violence Training Spotlight. Year Developed: 2013. Source: MCH Navigator. Presenter(s): Keisha Watson, PhD; Beth DeFrancis, MLS; John Richards, MA. Type: Training Series. Level: Intermediate Introductory Advanced. Length: Series, various lengths.

Annotation: This collection of over 20 learning opportunities (ranging from introductory to advanced), gathered by the MCH Navigator, presents trainings and resources to assist Title V staff and grantees in focusing on how to interact with potentially violent individuals during periods of high stress and emergency, as well as the broader prevention agenda of workplace mental wellness. Topics include: (1) online trainings, videos, manuals, and toolkits related to workplace violence and (2) mental health online trainings, manuals, blogs and other resources, including hotlines.

Managing Conflict Effectively (Maternal and Child Health (MCH) Leadership Skills Development Series Module 4). Year Developed: 2008. Source: Johns Hopkins Bloomberg School of Public Health, Women’s and Children’s Health Policy Center. Presenter(s): Ann-Michele Gundlach, EdD. Type: Online Course Video. Level: Introductory. Length: 384 minutes.

Annotation: Module 4 of the MCH Leadership Skills Development Series starts with a 25 minute lecture on “Perspectives on Conflict” by Ann-Michele Gundlach, EdD. She discusses varying perspectives on conflict, emotions in disagreement, and creates personalized strategies to deal with personal differences. The next 20 minute lecture by Dr. Gundlach focuses on “Strategies for Navigating and Resolving Conflict”. She identifies where and why the disagreement exists, and preparing and implementing an approach to addressing the conflict. The module also includes group discussion questions, case studies, self-assessments and personalized plans relating to conflict resolution.

Learning Objectives: • Examine personal views of, and reactions to, conflict. • Examine the effects of their emotions on their effectiveness at work. • Enhance communication and negotiation skills to more productively deal with conflict. • Learn and apply new strategies for analyzing and responding to conflict.

Human Resources. Year Developed: n.a.. Source: Upper Midwest Public Health Training Center. Presenter(s): Paul Greufe. Type: Online Course. Level: Introductory. Length: 60 minutes.

Annotation: This course is part of a the New Public Health Administrators Series, a 14 hour-long online program targeted toward new public health administrators and nursing administrators. This course may be taken by itself, or as part of the New Public Health Admin (NPHA) Curriculum.

Learning Objectives: • Identify the major duties and responsibilities of Human Resources. • Describe several Human Resource issues. • Discuss the major legal issues facings employers in the workplace.

Special Instructions: To access this course, you first need to create an account

Conflict Management: Lessons from the Field . Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Kathy Vincent, LCSW; Michele Jones; Josh Klapow. Type: Video. Level: Introductory. Length: Self-paced. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: Conflict is a normal part of our everyday life both at home and in the workplace. Mismanaged conflict has both direct and indirect costs as it decreases productivity, increases problems with morale and increases liability. Conflict management is a constructive way of approaching this natural phenomenon so that the result is a positive outcome. In this broadcast a real-life approach to conflict management was provided as specific scenarios, sent in by viewers, were addressed to a panel of Human Resources experts. The panel discussed each submission as a case study. Viewers were also invited to join the discussion during the broadcast by calling to talk with our experts. All emails and calls were handled anonymously so that, together, the panel and the viewers were able to discuss successful conflict management strategies.

Learning Objectives: • Define conflict and conflict management. • Describe how to structure a conflict management process. • Understand the importance of successful conflict management in the workforce environment. • Feel more confident about approaching conflicts.

Special Instructions: To access this course, you first need to create an account.

Continuing Education: Certificate of Attendance

Conflict Management. Year Developed: n.a.. Source: South Central Public Health Partnership. Presenter(s): Josh Klapow, PhD; Lisa Goldstein Graham, MS. Type: Video Course. Level: Intermediate Advanced. Length: 180 minutes. Troubleshooting Tips for South Central Public Health Partnership Courses

Annotation: This video course has nine modules, each related to conflict management. In module 1 and 2, the instructors provide an introduction to what conflict is, and Module 3-8 provide the steps to conflict management: adopt a learning stance; start from the neutral story and extend an invitation; explore their and your story; problem solving; and lastly, reinforce behavior change. Furthermore, module 9 uses conflict management role playing as a learning tool. Corresponding module handout scenarios are available as well as a course PowerPoint. A quiz is also available to assess comprehension.

Learning Objectives: • Define conflict and resolution • Know how to structure a conflict management process • Be able to feel more confident about approaching conflicts

Special Instructions: Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on "Course Offerings" and search for "Conflict Management ". [Note: videos may not be compatible with Macs]

Continuing Education: A completion certificate will be awarded if you receive 70% or higher on the course quiz.

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.