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Annotation: This training brief contains targeted learning opportunities to assist the MCH workforce understand how to negotiate and resolve conflict that may arise in the work place.

Annotation: In this video series from the FrameWorks Institute, presenters explain how specific framing techniques can help you navigate some of the trickiest communication challenges. This series is designed to help communicators navigate some of the toughest framing challenges in today’s complex communications landscape, particularly when discussing health equity in rural areas. The initial episodes focus on communicating about health and health disparities, offering insights into framing with the shared value of dignity, fostering systemic thinking about health, and expanding the understanding of what health truly encompasses. Title V programs implementing the Blueprint for Change may find these insights valuable in advancing your efforts. In each Explain the Frame episode, presenters walk you through a common framing challenge, present a framing technique to help you navigate it, and explain how the framing works in practice. xxx

Learning Objectives: • Learn recommendations on how to communicate about health issues that affect some groups more than others. • Review research on how to paint a fuller, bigger picture of health.

Annotation: In partnership with the Medical Mediation Foundation, this presentation considers ways of anticipating, understanding and dealing with patient or colleague conflict before it escalates.

Learning Objectives: • Recognizing the warning signs of conflict • Understanding why conflict occurs • Learning the mediation process and what it can offer

Annotation: Researchers believe there are seven key characteristics of a resilient individual in addressing burnout. Some of these characteristics are intrinsic abilities but all of them can be developed with the right kind of support and guidance. This training spotlight, guided by this model, aims to provide trainings that facilitate the translation of science to practice around the complex nature of personal resilience.

Learning Objectives: Strengthen your knowledge base around the seven characteristics of an individual: • Emotional control • Positive self regard • Sense of purpose • Solution focus orientation • Sense of well-being and balance • Support networks •Reflection and perspective

Annotation: This webinar provides attendees with a roadmap for understanding the science of trust, including strategies that can both develop, nurture, and repair trust between families and professionals. It outlines how researchers have documented new, ongoing, and growing conflict between families of students with disabilities and the professionals who serve them. The presenter explains that the majority of these challenges begin with a lack of trust, that has either never existed in the partnership or deteriorated as a result of a breakdown in communication, incompatible goals, and/or misunderstanding between parties. The webinar reinforces that trust is one of the most commonly mentioned partnership barriers discussed in the literature. Despite this acknowledgment of trust, the science of understanding, developing and nurturing trust is rarely defined, or described in a way that supports conflict prevention or resolution between families and professionals.

Learning Objectives: • Define trust for the family-professional partnership. • Understand the importance of trust. • Identify the barriers to trust. • Describe the relationship between trust and conflict. • Apply strategies used to develop and nurture trust.

Annotation: Mediation is at the core of dispute resolution. By educating and helping people to resolve conflict, their quality of life is enhanced and as well as that of their family, friends, neighbors and co-workers. The Mediation Center of the Pacific, Inc. provides Hawai’i residents with peaceful approaches to working through conflict through programs and processes that meet the unique needs of Hawai’i’s culturally diverse population.

Learning Objectives: • Discuss the techniques for good negotiation and dispute resolution. • Examine how to practice processes needed to advance negotiation to peaceful resolution. • Share case studies of how people have negotiated and resolve conflict creatively.

Continuing Education: 1.5 CHES, 1.5 CPEU for RDs, pending approval for CNEs for RNs

Annotation: This webinar, led by Jennifer Nickisher, we’ll explore the three most typical types of conflict and the five strategies for managing it. Conflict is present in all aspects of life, both personal and professional. And while it can wreak havoc on an organization, it doesn’t have to. When handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. It’s a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.

Learning Objectives: • Five different strategies for managing conflict • How and when to utilize an Integrating strategy • The best uses for alternative strategies • How to create a conflict management development plan

Special Instructions: You must be a member to view webinar.

Annotation: Legislators and staff are often faced with the challenge of making decisions, or helping to make decisions, that satisfies diverse constituencies with competing interests. In this webinar, participants learned about both the art and science behind finding consensus to address challenging public policy issues by exploring effective methods and proven techniques that produce agreement to policy challenges. Participants received with new tools and skills for creating consensus among diverse interest groups.

Annotation: Public Health Pronto is one of the MCH Navigator's microlearning projects that allows you to participate in short bursts of learning to improve your public health skills. Similar in format to the 5-Minute MCH microlearning program, Public Health Pronto has an improved the format, while keeping the emphasis on just-in-time, incremental, communal learning that can be accessed on-the-go to match your fast-paced work life. The program addresses the eight Core Competencies for Public Health Professionals and three Health Transformation cores (in collaboration with the National MCH Workforce Development Center), putting key public health concepts into alignment with MCH priorities by using an easy-to-follow modular format designed to increase your knowledge and skills through 5-minute intensive learning sessions.

Annotation: Recognizing and sorting out the types of conflicts that inevitably arise among social and public leaders will go a long way toward helping reach desired results for children and their families. The video, part of the Foundation’s series of video tools for results-based leadership development, lays out common conflicts on a circle graph: data conflicts, relationship conflicts, language conflicts, values conflicts, interest conflicts, and structural conflicts. Being able to identify and discuss the types of conflict that are occurring will allow partners to better determine how to resolve them so productive work can continue to happen.

Learning Objectives: