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Displaying records 1 through 10 of 22 found.

2018 DMCHWD Grantee Virtual Meeting: How to Tell Your Program's Story. Year Developed: 2018. Source: U.S. Maternal and Child Health Bureau, Division of Maternal and Child Health Workforce Development. Presenter(s): Deborah Klein Walker, EdD. Type: PowerPoint Presentation. Level: Intermediate Advanced. Length: Self-paced, multiple items..

Annotation: The meeting addressed how to compose and share your program's story from a high-level perspective, emphasizing effectiveness, impact, and interaction with key audiences. It also underscored the value of building and establishing relationships with decision-makers, state agencies, community organizations, and more. To highlight Dr. Klein Walker's presentation, three (3) DMCHWD grantees shared their examples during the webinar. You can view the YouTube recording of the presentation. Their slides and attachments are located on the webpage at the link in this record. The three programs were: * Leadership Education in Adolescent Health (LEAH): MCH H.O.P.E.S. (Birmingham, AL) * Leadership Education in Neurodevelopmental and Related Disabilities (LEND): Cincinnati Children's Hospital (Cincinnati, OH) * Healthy Tomorrows: Clinic in the Park (Santa Ana, CA) This resource includes the meeting agenda, PowerPoint slides, transcripts, discussion notes, and other materials.

Coaching as a Culture. Year Developed: 2016. Source: GovLoop. Presenter(s): n.a.. Type: Video. Level: Introductory. Length: 37 minutes.

Annotation: Many organizations focus on training their leaders in the tactical skills of coaching and mentoring. However, the culture that surrounds and fosters your staff is equally as important to engraining coaching in your organization. This course examines how to build coaching into your agency’s culture and comprises an overview and 5 lessons.

Learning Objectives:

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Understanding Coaching: Learn What It Is and What It Isn't . Year Developed: 2015. Source: GovLoop. Presenter(s): Carol Goldsmith. Type: Video. Level: Introductory. Length: 30 minutes.

Annotation: There are many aspects to coaching. You may think know what it is but do you really? First, it’s important to define what a coach is, when to actually apply coaching, how you can be a better coach, and how you can enhance accountability as a coach. The course comprises an overview and introduction, 4 lessons, and a post-course survey.

Learning Objectives: • Discuss the basics of coaching, what it is and isn’t. • Distinguish between coaching and mentoring, coaching and managing, coaching and consulting, and coaching and training. • Articulate the essential components of all coaching interventions- the “4 A’s.”

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

The Power of Questions. Year Developed: 2015. Source: GovLoop. Presenter(s): Carol Goldsmith. Type: Video. Level: Introductory. Length: 15 minutes.

Annotation: You can never ask a dumb question, right? While that saying might stand true, you can always ask a better question after a little preparation. Carol Goldsmith, a renowned career coach, makes certain the daily questions you ask will have outcomes that define goals, clarify thinking, and deepen understanding on your topics of discussion. The course comprises an overview and introduction; lessons on what makes a good coaching question and high-quality coaching questions.

Learning Objectives: • Describe the power of questions, why they are an essential tool in coaching and what constitutes a “high quality coaching session”. • List and describe the types of high quality coaching questions – closed and judgmental vs. curious and open-ended, and wordy vs. elegant. • Discover ten ways to improve your questions and conduct better coaching sessions.

Customer Service in Public Health: Part III. Year Developed: 2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webinar. Level: Intermediate. Length: n.a..

Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series demonstrates how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. This third and final segment features Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, who shares insights into quality improvement and measurement of customer service.

Learning Objectives: • Discuss the role of assessment and quality improvement in public health customer service (5.3.2, 5.3.9)

Continuing Education: 1.0 Nursing Contact Hours, 1.0 CHES Category I CECH, Certificate of Completion

Customer Service in Public Health: Part II. Year Developed: 2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webinar. Level: Intermediate. Length: n.a..

Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. In this second part of the series, Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, elaborates on strategies for managers to use to encourage customer service in public health settings. This session was originally filmed on July 27, 2015 at the Wayne County Health Department.

Learning Objectives: • Identify strategies to cultivate a culture of customer service

Continuing Education: Pending

Using Good Communication Skills in Public Health Education and Promotion to Overcome Community Language Barriers. Year Developed: 2013. Source: n.a.. Presenter(s): Giovanna Lipow, Marie Cobalt, Yajing Zhang, and Zachary Mckellar. Type: Narrated Slide Presentation. Level: Introductory. Length: 7 minutes.

Annotation: This presentation outlines the importance of good communication skills as a tool for public health educators and barriers related to communication and accessible language. Communication tips are presented to present information in a culturally sensitive manner. Overall recommendations from the presentation include honing oral and written communication skills, developing materials in more than one language, updating your technical communication skills, and incorporating communication as a professional development goal.

Strategies for Successful Public Health Messaging. Year Developed: 2013. Source: Northwest Center for Public Health Practice. Presenter(s): Tim Church; James Apa. Type: Webinar Archive. Level: Intermediate. Length: 60 minutes.

Annotation: This webinar delves into ideas of effective communication, credibility, and the use of social media in creating effective public health campaigns. It explores how audiences receive messages and are motivated for action. Tim Church and James Apa each speak about the high-tech and low-tech strategies that public health organizations should use in sharing public messages to the public across the different phases of a public health event. They also speak about the importance of social media, websites, and partnerships (local, community, medical, media) to target and disseminate public health messages.

Learning Objectives: • Recognize what determines credibility in high and low concern settings. • Identify effective ways to inform the public about developing public health issues. • Describe the importance of working with other partners in disseminating public health information and messages. • Identify how public health messaging needs to change during different phases of a public health event.

Special Instructions: Need to register/log in to access.

Evaluating Web-Based Public Health and Public Awareness Campaigns. Year Developed: 2013. Source: Association of State and Territorial Health Officials. Presenter(s): Melissa Beaupierre, MPH, CPH; Mary Kay Falconer, PhD; Jarrod Hindman, MS. Type: Webinar. Level: Introductory. Length: 90 minutes.

Annotation: Evaluating public health interventions is an essential step in measuring health improvement. Similarly, evaluating the effects of exposure to public awareness campaigns helps us understand how these programs can supplement evidence-based programs, or serve as standalone strategies for engaging target audiences. As web-based and multimedia public health campaigns become increasingly common, undertaking a robust evaluation that collects both qualitative and quantitative information can help establish and communicate any benefits to the public. Evaluation can improve the effectiveness of health communication and social marketing campaigns, and assist public health professionals in identifying the links between program inputs, activities, and outcomes to guide improvement and drive behavior change. Highlighting examples from public awareness campaigns and web-based social media projects, this webcast will describe methods for evaluation and measurement.

Learning Objectives: • Learn how public health agencies have engaged communities and stakeholders through web-based and social media platforms. • Discuss the development and outcomes of public health campaigns in the context of promoting mental health, and preventing child abuse and neglect. • Review methods for collecting data during social media events (e.g., live Twitter chats).

Social Media: Changing Communication and Interventions in Public Health. Year Developed: 2012. Source: University at Albany School of Public Health. Presenter(s): n.a.. Type: Video. Level: Introductory. Length: 60 minutes.

Annotation: This broadcast introduces public health workers to the various social media tools that are available, the demographics that use these tools, and the benefits and drawbacks of using each of them. Speakers discuss specific strategies used and share both success stories in using social media, as well as important lessons learned in overcoming barriers, maximizing efficiency, and discovering the most effective way to use the available tools to impact public health outcomes.

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.