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Annotation: In this episode, presenters tackle the topic of redefining rest and productivity with Marissa McKool, Career and Life Coach. Marissa shares her personal wake up call on the brink of burnout, explores why we are sometimes hesitant to take time off, discusses how supervisors and managers can be more supportive of staff, the intersection of oppressive systems and thoughts on rest, and shares ideas and tips for reshaping our mindset throughout the conversation.

Learning Objectives: • Inspire and guide actions that will improve the systems that impact maternal and child health populations. • Lift up stories and people from the MCH field by centering the voices of the public health workforce, people and communities most impacted by inequities, and individuals and families with lived experiences.

Annotation: A diversity of voices is essential for equitable healthcare and a just pandemic response. Yet, the voices of people with lived experience have often been missing from the conversation. This includes those with disabilities, individuals with mental health or addiction issues, or people experiencing systemic oppression and exclusion, who have experienced increased risks of harm and found it harder to access needed supports from healthcare services. This webinar raises the voices of people with lived experience to help those working in the sector understand key considerations to mitigate barriers to care and inform more equitable pandemic planning.

Learning Objectives: • Describe barriers exacerbated by the pandemic. • Characterize approaches to ensure justice, dignity and care are provided to all people.

Annotation: In this edition of ASCE Interchange, learn why nonverbal communication is more important than what you say.

Annotation: The Well-Woman Project aims to elevate women’s voices about what makes them healthy and able to receive well-woman care within their context of their lives, neighborhoods and cities.

Annotation: Success of an organization/department depends on the employees who work there. The morale among staff must be high to have high performing staff. Sometimes when organizational changes occur, the morale can go down. For this webinar, Kris Risley, Clinical Assistant Professor at the University of Illinois at Chicago provided tips and tricks to keep staff morale high by using appreciative inquiry and positive questions to bring out the best of the organization/department/team. Dr. Risley also discussed the importance of emotional intelligence and the impact you have on your organization/department.

Annotation: Who is the audience? What is the social conversation? Those are the most common questions that tools like social listening can address to better understand your audience and their needs. Listening to the needs and concerns of your audience, and understanding how they use social media ultimately helps drive more informed content strategy and better allows us to be a part of the conversation. In times of disaster, the specific needs and ways to communicate with English speaking communities and Spanish speaking communities sometimes are different and often confused. In this webinar we will share our experience implementing social listening as a tool directed to our Spanish speaking audience and how to partner with other reliable sources to provide relevant content at every stage of the disaster. In addition, we will share lessons learned and best practices about our engagement. The webinar is aimed at: Anyone interested in social listening for Spanish speaking markets in the United States Digital and social media managers with content responsibilities in Spanish Anyone interested in social media, disasters and communications with limited English proficiency communities

Annotation: This video shows 5 ways to improve nonverbal communication, including posture, body positioning, arm barrier, leg barrier, and gesture.

Annotation: Have you ever wondered how well you actually listen? Improve how you receive important information, and put your past knowledge to the test as author and discovery coach, Carol Goldsmith, breaks down the levels of active listening and shares tips on how to retain exactly what your client wants you to hear. The course comprises an overview and introduction; lessons on how we listen, the levels of listening, intentional listening, and hearing aids; and a post-course survey.

Learning Objectives: • Why listening is vital to successful coaching. • The common barriers to effective listening. • How to listen intently and intelligently. • How to use Carol’s “Hearing Aids” for better listening .

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series demonstrates how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. This third and final segment features Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, who shares insights into quality improvement and measurement of customer service.

Learning Objectives: • Discuss the role of assessment and quality improvement in public health customer service (5.3.2, 5.3.9)

Continuing Education: 1.0 Nursing Contact Hours, 1.0 CHES Category I CECH, Certificate of Completion

Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. In this second part of the series, Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, elaborates on strategies for managers to use to encourage customer service in public health settings. This session was originally filmed on July 27, 2015 at the Wayne County Health Department.

Learning Objectives: • Identify strategies to cultivate a culture of customer service

Continuing Education: Pending