Displaying records 1 through 10 of 14 found.
MCH Bridges - The Official AMCHP Podcast Episode #5: Rest is Infinite: Shifting Our Mindsets on Rest & Productivity. Year Developed: 2022. Source: Association of Maternal and Child Health Programs. Presenter(s): Marissa McKool and Maura Leahy. Type: Podcast. Level: Introductory. Length: 32 minutes.
Annotation: In this episode, presenters tackle the topic of redefining rest and productivity with Marissa McKool, Career and Life Coach. Marissa shares her personal wake up call on the brink of burnout, explores why we are sometimes hesitant to take time off, discusses how supervisors and managers can be more supportive of staff, the intersection of oppressive systems and thoughts on rest, and shares ideas and tips for reshaping our mindset throughout the conversation.
Learning Objectives: • Inspire and guide actions that will improve the systems that impact maternal and child health populations. • Lift up stories and people from the MCH field by centering the voices of the public health workforce, people and communities most impacted by inequities, and individuals and families with lived experiences.
Nonverbal Communication Speaks Volumes in the Workplace. Year Developed: 2017. Source: American Society of Civil Engineers. Presenter(s): Brock Barry, Ph.D., P.E., F.ASCE. Type: Video. Level: Introductory. Length: 7 minutes.
Annotation: In this edition of ASCE Interchange, learn why nonverbal communication is more important than what you say.
CityMatCH Well-Woman Project Learning Network Webinar. Year Developed: 2017. Source: CityMatCH and University of Illinois Chicago School of Public Health. Presenter(s): Arden Handler. Type: Video. Level: Intermediate Advanced. Length: 70 minutes.
Annotation: The Well-Woman Project aims to elevate women’s voices about what makes them healthy and able to receive well-woman care within their context of their lives, neighborhoods and cities.
Resiliency: Tips and Tricks on How to Keep Staff Morale High. Year Developed: 2016. Source: Association of Maternal and Child Health Programs. Presenter(s): Kris Risley, PhD. Type: n.a.. Level: Intermediate. Length: n.a..
Annotation: Success of an organization/department depends on the employees who work there. The morale among staff must be high to have high performing staff. Sometimes when organizational changes occur, the morale can go down. For this webinar, Kris Risley, Clinical Assistant Professor at the University of Illinois at Chicago provided tips and tricks to keep staff morale high by using appreciative inquiry and positive questions to bring out the best of the organization/department/team. Dr. Risley also discussed the importance of emotional intelligence and the impact you have on your organization/department.
Listening Before We Speak: Understanding Our Audience in Times of Disaster #SomosSocial . Year Developed: 2016. Source: Federal Emergency Management Agency, Digitalgov. Presenter(s): Daniel Llargues, Lucia Castro Herrera. Type: Webinar. Level: Introductory Intermediate. Length: 57 minutes.
Annotation: Who is the audience? What is the social conversation? Those are the most common questions that tools like social listening can address to better understand your audience and their needs. Listening to the needs and concerns of your audience, and understanding how they use social media ultimately helps drive more informed content strategy and better allows us to be a part of the conversation. In times of disaster, the specific needs and ways to communicate with English speaking communities and Spanish speaking communities sometimes are different and often confused. In this webinar we will share our experience implementing social listening as a tool directed to our Spanish speaking audience and how to partner with other reliable sources to provide relevant content at every stage of the disaster. In addition, we will share lessons learned and best practices about our engagement. The webinar is aimed at: Anyone interested in social listening for Spanish speaking markets in the United States Digital and social media managers with content responsibilities in Spanish Anyone interested in social media, disasters and communications with limited English proficiency communities
5 Ways to Improve Your Nonverbal Communication/Body Language Skills. Year Developed: 2016. Source: n.a.. Presenter(s): Bruno Santilli. Type: Video. Level: Introductory. Length: 5 minutes.
Annotation: This video shows 5 ways to improve nonverbal communication, including posture, body positioning, arm barrier, leg barrier, and gesture.
The Power of Listening. Year Developed: 2015. Source: GovLoop. Presenter(s): Carol Goldsmith. Type: Video. Level: Introductory. Length: 30 minutes.
Annotation: Have you ever wondered how well you actually listen? Improve how you receive important information, and put your past knowledge to the test as author and discovery coach, Carol Goldsmith, breaks down the levels of active listening and shares tips on how to retain exactly what your client wants you to hear. The course comprises an overview and introduction; lessons on how we listen, the levels of listening, intentional listening, and hearing aids; and a post-course survey.
Learning Objectives: • Why listening is vital to successful coaching. • The common barriers to effective listening. • How to listen intently and intelligently. • How to use Carol’s “Hearing Aids” for better listening .
Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.
Customer Service in Public Health: Part III. Year Developed: 2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webinar. Level: Intermediate. Length: n.a..
Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series demonstrates how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. This third and final segment features Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, who shares insights into quality improvement and measurement of customer service.
Learning Objectives: • Discuss the role of assessment and quality improvement in public health customer service (5.3.2, 5.3.9)
Continuing Education: 1.0 Nursing Contact Hours, 1.0 CHES Category I CECH, Certificate of Completion
Customer Service in Public Health: Part II. Year Developed: 2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webinar. Level: Intermediate. Length: n.a..
Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. In this second part of the series, Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, elaborates on strategies for managers to use to encourage customer service in public health settings. This session was originally filmed on July 27, 2015 at the Wayne County Health Department.
Learning Objectives: • Identify strategies to cultivate a culture of customer service
Continuing Education: Pending
5-Minute MCH. Year Developed: 2015. Source: MCH Navigator. Presenter(s): Varies.. Type: Interactive Learning Tool. Level: Introductory Intermediate. Length: Self-paced.
Annotation: 5-Minute MCH is a microlearning program designed to cover each of the 12 MCH Leadership Competencies. The program is structured using an easy-to-follow modular format designed to increase knowledge and skills through 5-minute intensive learning sessions. In module 1 of each competency, participants will learn about a new competency through a 5-minute video podcast. This includes learning what knowledge and skill sets each competency contains and how they are important in the daily work of MCH professionals. In module 2 of each competency, participants will receive 5 highly focused learning opportunities for that competency. Learners may take one or all of the trainings to sharpen knowledge and skills. In module 3 of each competency, participants will receive 5 implementation strategies to put knowledge to practice. Learners may share their experiences implementing the strategies on the 5-Minute Portal. In module 4 of each competency, participants will hear a 5-minute presentation from an expert in the field.