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Displaying records 11 through 20 of 25 found.

Engaging Senior Leadership in Your Quality Improvement (QI) Work. Year Developed: 2016. Source: National Institute for Children's Health Quality and Public Health Quality Improvement Exchange. Presenter(s): Megan Johnson MSc, Ty Kane MPH. Type: Webinar. Level: Intermediate Advanced. Length: 61 minutes.

Annotation: Even in cases when leaders are supportive and enthusiastic, the right tools and proper framing of the work can lead to higher engagement, which can result in a successful, long-term change. This webinar recording provides strategies to engage senior leaders in quality improvement work.

Data-Driven Leadership: Lead with Data-Driven Decisions and Predictive Analytics. Year Developed: 2016. Source: GovLoop. Presenter(s): Alan S. Berson. Type: Video. Level: Advanced. Length: 20 minutes.

Annotation: Leading with the cold hard facts can be a reassuring method to know you’re making the best decisions for your organization. But this can be challenging at times when you have to discern between “good” data and “bad” data. Harnessing methods for data analysis is easier said than done, but it can make all the difference in leading your organization. This course is led by Dr. Henry Thibodeaux, Assessment and Evaluations Leader in the Office of Personnel Management, and Allen Schweyer, Executive Director of Talent Management and Leadership University. The course comprises an overview and introduction, 5 lessons, and a post-course survey.

Learning Objectives: • Discern the difference between correlation and causation. • Understand the importance of framing data analysis with precise questions and objectives. • Learn to distinguish “good” data from “bad” data. • Gain familiarity with several common data analysis techniques and where they should be used.

Continuing Education: GovLoop is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors.

Collaboration and Communication in Healthcare: Principles of Interprofessional Practice. Year Developed: 2016. Source: University of California, San Francisco, Interprofessional Education Program. Presenter(s): n.a.. Type: Online Course. Level: Intermediate Introductory. Length: Series; varying lengths..

Annotation: Interprofessional collaborative practice is key to safe, high quality, accessible, patient-centered care. This course aims to introduce health professions learners to the fundamental principles and skills for effective interprofessional collaborative practice. This course is comprised of five modules consisting of 6-10 segments each. The five modules are available to be used consecutively or as stand-alone content. Module 1: What’s it all about? Introducing core interprofessional education concepts. (7 videos) Module 2: Who is on my team? Understanding the roles and abilities of different health professions. (6 videos) Module 3: How will our work get done? Understanding task distribution, accountability, and communication. (8 videos) Module 4: How do we tackle challenges? Conflict management and negotiation. (9 videos) Module 5: How can we work together? Leadership and membership in teams. (10 videos)

Learning Objectives: • Explore the benefits of interprofessional collaboration for patients and providers. • Discuss some of the forces that are moving healthcare towards greater interprofessional collaboration. • Describe the roles and scope of practice for different healthcare professionals Introduce key skills to enhance communication, collaboration and conflict management. • Explore team leadership and membership.

Public Speaking: Ten Tips from GovLoop's Founder. Year Developed: 2015. Source: GovLoop. Presenter(s): Steve Ressler. Type: Video. Level: Introductory. Length: 30 minutes.

Annotation: Public speaking is an art and it does take practice. While you can’t wake up and assume you’re going to be an excellent public speaker, you can hone the skills to get closer to mastery. After all, being an effective presenter is a critical competency for everyone in an organization, not just leaders! The course comprises an overview, 6 lessons, 2 interactive segments, and a post-course survey.

Learning Objectives: • Train yourself to speak slowly and keep your remarks succinct. • Incorporate interaction and stories into your speaking opportunities. • Pay attention to the design of your slides and know your content cold.

Leadership Conversations: Communicate to Become a More Effective Leader. Year Developed: 2015. Source: GovLoop. Presenter(s): Alan S. Berson. Type: Video. Level: Introductory. Length: 30 minutes.

Annotation: Great leaders understand the importance of regular and meaningful conversations between themselves and their teams. However, those conversations are not all the same. Your leadership style, the personalities of your team, and the needs of your organization will dictate how to make the most of these necessary conversations. This course is led by Alan S. Berson, an executive coach, leadership consultant and professor with years of experience leading Fortune 500 companies. He’s also the co-author of “Leadership Conversations”, on which this course is based. The course comprises an overview, one lesson, and a post-course survey.

Learning Objectives: • How conversations can help you connect with your team and become a more effective leader. • How to embed continuous learning to build a culture of success. • How to inspire people in difficult times with proven step-by-step processes.

Customer Service in Public Health: Part III. Year Developed: 2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webinar. Level: Intermediate. Length: n.a..

Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series demonstrates how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. This third and final segment features Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, who shares insights into quality improvement and measurement of customer service.

Learning Objectives: • Discuss the role of assessment and quality improvement in public health customer service (5.3.2, 5.3.9)

Continuing Education: 1.0 Nursing Contact Hours, 1.0 CHES Category I CECH, Certificate of Completion

Customer Service in Public Health: Part II. Year Developed: 2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webinar. Level: Intermediate. Length: n.a..

Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. In this second part of the series, Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, elaborates on strategies for managers to use to encourage customer service in public health settings. This session was originally filmed on July 27, 2015 at the Wayne County Health Department.

Learning Objectives: • Identify strategies to cultivate a culture of customer service

Continuing Education: Pending

Customer Service in Public Health: Part I. Year Developed: 2015. Source: Michigan Public Health Training Center. Presenter(s): Elnian Gilbert; Tabitha Mason. Type: Webinar. Level: Introductory. Length: 109 minutes.

Annotation: Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency. This three-part webcast training series will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes. The first session was originally recorded on June 22, 2015 and provided by Elnian Gilbert and Tabitha Mason, trainers from ZingTrain, Zingerman’s Training Incorporated, who share the company’s approach to giving great service. A workbook is provided for use during the presentation.

Learning Objectives: • Explain Zingerman's approach to customer service, including its adaptability to public health settings • Apply new tools & techniques to supplement in-house customer service improvement initiatives

Continuing Education: Pending

Better Understanding Our Problem: Problem-Oriented Needs Assessment--Health Problem Identification and Prioritization. Year Developed: 2015. Source: Health Resources and Services Administration, Maternal and Child Health Bureau; Centers for Disease Control and Prevention; CityMatCH. Presenter(s): William M. Sappenfield, MD, MPH. Type: Narrated Slide Presentation. Level: Intermediate. Length: 44 slides. Audio

Annotation: This webinar for the 2015 Training Course in MCH Epidemiology provides a definition of needs assessment, including qualities, types, and phases; and health problem identification, and prioritization.

MCH Navigator: A Training Tool for the Title V Workforce. Year Developed: 2014. Source: Association of Maternal and Child Health Programs. Presenter(s): John Richards, MA. Type: Narrated Slide Presentation. Level: Introductory Intermediate. Length: 60 minutes.

Annotation: The MCH Navigator, funded by MCHB at Georgetown University, is a learning portal that provides access for state and local MCH professionals to free, competency-based online trainings to meet professional development needs and ensures that the Title V workforce has the knowledge and skills to address the needs of the MCH Community. This webinar, provides an overview of new and familiar features of the new Navigator website and explains how professionals can access learning opportunities directly through the site and how departments and organization can use the Navigator to encourage and track staff development.

Learning Objectives: • Understand the history of the MCH Navigator, how it assists in learning the skills needed for being a member of the Title V workforce, and learn about new key features of the website. • Learn how to identify specific MCH Navigator trainings and resources based on individual needs. • Learn about the MCH Navigator's Self-Assessment tool and how to develop a customized learning plan for success. • Understand how the MCH Leadership Competencies and the Public Health Core Competencies assist is structuring your learning needs both in the MCH Navigator and through HRSA TRAIN.

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.