Annotation: This Web-based course provides continuing education and resources that can be accessed by any WIC staff member. This self-paced, repeatable, and cost-effective course has been designed to assist in all areas of providing WIC nutrition services. There are 3 modules that make up the content for this course: Providing Quality Customer Service, Communicating with Limited Literacy Audiences and Working in a Multicultural Environment.
Learning Objectives: • Recognize the importance of using good communication skills with WIC customers.
• Identify examples of quality customer service within a WIC clinic.
• Identify examples of key strategies for communicating with limited literacy audiences.
• Identify methods for providing nutrition education within a multicultural environment.
Special Instructions: Some users are experiencing trouble accessing these modules with updated Java. You may need to lower your Java security level to the lowest setting. We will post a message here when the modules will no longer require lower Java security.
New users will receive password by email within 1-2 business days of registration.
Continuing Education: WIC Certificate [8/1/14-]