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Annotation: In this video series from the FrameWorks Institute, presenters explain how specific framing techniques can help you navigate some of the trickiest communication challenges. This series is designed to help communicators navigate some of the toughest framing challenges in today’s complex communications landscape, particularly when discussing health equity in rural areas. The initial episodes focus on communicating about health and health disparities, offering insights into framing with the shared value of dignity, fostering systemic thinking about health, and expanding the understanding of what health truly encompasses. Title V programs implementing the Blueprint for Change may find these insights valuable in advancing your efforts. In each Explain the Frame episode, presenters walk you through a common framing challenge, present a framing technique to help you navigate it, and explain how the framing works in practice. xxx

Learning Objectives: • Learn recommendations on how to communicate about health issues that affect some groups more than others. • Review research on how to paint a fuller, bigger picture of health.

Annotation: This webinar lays the foundation for much needed work within public health to confront Anti-Black Racism. It provides participants the opportunity to reflect on how they may have upheld and contributed to an unjust system through action or inaction, as well as illustrating pathways to intervene in addressing Anti-Black Racism. The session discusses public health roles for racial health equity action and demonstrate organizational strategies for addressing Anti-Black Racism. Overall, the presenters hoped to create space for reflection, criticality and commitment to action that goes beyond acknowledgements.

Learning Objectives: • Reflect on Anti-Black Racism as a driving force across the social determinants of health • Discuss public health roles for racial health equity action • Demonstrate organizational strategies for addressing Anti-Black Racism

Annotation: This video briefly reviews the connection between health literacy and culture. Specifically, it outlines HRSA’s frameworks for health literacy in relation to sociocultural factors and reviews the concepts of health equity and health disparities. The video ends with the new suggested guidelines to improve communication in a healthcare setting.

Learning Objectives: • Understand the concept of health literacy. • List the sociocultural factors that influence health literacy. • Outline HRSA’s identified cross-cultural communication issues. • Define health equity and health disparities.

Annotation: Mediation is at the core of dispute resolution. By educating and helping people to resolve conflict, their quality of life is enhanced and as well as that of their family, friends, neighbors and co-workers. The Mediation Center of the Pacific, Inc. provides Hawai’i residents with peaceful approaches to working through conflict through programs and processes that meet the unique needs of Hawai’i’s culturally diverse population.

Learning Objectives: • Discuss the techniques for good negotiation and dispute resolution. • Examine how to practice processes needed to advance negotiation to peaceful resolution. • Share case studies of how people have negotiated and resolve conflict creatively.

Continuing Education: 1.5 CHES, 1.5 CPEU for RDs, pending approval for CNEs for RNs

Annotation: Collaborating across cultures can add an interesting global perspective to the work we do, but intercultural communication also comes with unique challenges. This session explored some of the research-based dimensions of culture that lead to differences in work style preferences and communication styles across cultures. By analyzing mini case studies in which culture interfered with collaboration, this session also offered simple tips and recommended adaptations that can lead to more rewarding and productive collaboration across cultures. A video and presentation slides are available.

Annotation: This presentation outlines the importance of good communication skills as a tool for public health educators and barriers related to communication and accessible language. Communication tips are presented to present information in a culturally sensitive manner. Overall recommendations from the presentation include honing oral and written communication skills, developing materials in more than one language, updating your technical communication skills, and incorporating communication as a professional development goal.

Annotation: In this course, Dr. Timothy Keogh introduces different types of communication styles and components and describes how recognition of these differences can improve public health services. In part one, he describes the four components of the Johari window (arena, facade, blind spot, and the unknown) and how this group dynamics tool relates to self perception and public image. He also demonstrates how individuals have their own unique Johari windows that show the amount of information they share or recognize about themselves. In part two, Dr. Keogh details four communication styles (practice, social, analytical, and conceptual) and presents tips for how to “style flex” and improve communication. After watching a short video of a work interaction, learners are encouraged to complete short, open-ended workbook questions that are answered in a video debrief. A post-quiz is used to reinforce learning.

Learning Objectives: • Classify the impact of verbal and non-verbal communication. • Identify behavioral and communication styles. • Examine how we are seen by others. • Explain how different communication styles clash. • Describe how to adjust to the different communication styles. • Weigh the perspectives of others.

Special Instructions: Registration is required.

Continuing Education: 2.00 Participation/CE. Tulane Professional and Continuing Education (PaCE) awards 2.00 hour(s) of credit for completing Improving Your Communication Skills

Annotation: This is a web-based course that invites learners to spend time thinking about and developing their own responses to a variety of ideas and situations about culture, communication and public health. Learners will explore the meaning of culture, methods of communication, and strategies for communicating more effectively by taking part in “virtual” group conferences, reading and responding to simulated e-mails, and utilizing resource documents. Building on the format of the “Orientation to Public Health” course, “Communicate to Make a Difference” allows learners to interact with the course in meaningful ways. By providing thoughtful responses to questions posed in the course seminars, learners can explore their own cultural beliefs and biases.

Learning Objectives: • Give examples of discriminating and non-discriminating practices in providing public health services. • Recognize effective methods/strategies/techniques for unbiased communication. • Explain how effective cross-cultural communication influences public health service and program acceptance. • Identify specific factors that influence an individual’s or group's acceptance of public health information and services. • Describe job-specific benefits of effective cross-cultural communication. • Define culture. • Explain the importance of a diverse public health workforce. • Develop increased awareness of diversity. • Understand how and why stereotypes/generalizations are created. • Identify the cultural groups served by the unit/organization the participant represents.

Special Instructions: The course is built to XHTML 1.1 specifications. A modern web browser such as Microsoft Internet Explorer or Mozilla Firefox is required to view the pages.

Continuing Education: 2.5 CHES; 2.5 CME; 2.5 CNE Contact Hours