Annotation: Efforts to "enforce laws, develop policies, and mobilize community partnerships" are essential public health services and thus require practitioners to hone their dispute resolution skills. In this one hour webinar, which is part of the Hot Topics series, Jim Reid, MPA, presents a framework for collaborative negotiations and discusses how to reduce conflict and create agreements that meet the mutual needs of all parties. He also offers case examples where these techniques have been used successfully. One section of the presentation discusses frequently found fatal flaws of meetings.
Learning Objectives: • Identify five key principles of dispute resolution
• Recognize the importance and advantages of using an "interest-based" approach to resolving conflict over other approaches, such as "positional bargaining"
• Identify and use practical tools, tactics, and techniques to create a successful negotiations process and to be a more effective mediator or negotiator