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Dispute Resolution Principles and Tactics. Year Developed: 2012. Source: Northwest Center for Public Health Practice. Presenter(s): Jim Reid, MPA. Type: Webinar Archive. Level: Intermediate Advanced. Length: 60 minutes. To enroll

Annotation: Efforts to "enforce laws, develop policies, and mobilize community partnerships" are essential public health services and thus require practitioners to hone their dispute resolution skills. In this one hour webinar, which is part of the Hot Topics series, Jim Reid, MPA, presents a framework for collaborative negotiations and discusses how to reduce conflict and create agreements that meet the mutual needs of all parties. He also offers case examples where these techniques have been used successfully. One section of the presentation discusses frequently found fatal flaws of meetings.

Learning Objectives: • Identify five key principles of dispute resolution • Recognize the importance and advantages of using an "interest-based" approach to resolving conflict over other approaches, such as "positional bargaining" • Identify and use practical tools, tactics, and techniques to create a successful negotiations process and to be a more effective mediator or negotiator

Cultural Competence and Global Leadership. Year Developed: 2011. Source: Maternal & Child Health Public Health Leadership Institute. Presenter(s): David Steffen, PhD, Virginia Suarez, PhD. Type: Narrated Slide Presentation. Level: Introductory Intermediate Advanced. Length: 60 minutes. Direct link

Annotation: The topic of global leadership and cultural competence becomes more important as work increasingly becomes global. This 60-minute slide presentation discusses the definition, key concepts and continuum of cultural competence, as well as the rationale for it and research on cultural differences and global leadership behaviors. Dr. Steffen discusses the difference between cultural competency and diversity, defining the “four layers” of diversity. Demographic trends within the U.S. and their significance are briefly touched on, as well as recent critical findings on health disparities. Leadership across cultures, Hofstede’s benchmark research, which identified five major dimensions on which cultures differ (Individualism vs Collectivism, Masculinity vs Femininity, Uncertainty Avoidance, Longterm Orientation, and Power Distance), is discussed in detail. Research findings from the GLOBE study are reviewed, in the context of global leadership attributes. The session addresses communication styles from different cultures as well as intercultural conflict styles and strategies to effectively resolve conflict.

Learning Objectives: • Define cultural competency and global leadership. • Understand research on cultural differences and global leadership behaviors. • Describe several intercultural conflict styles and strategies.

Special Instructions: To access this learning opportunity, scroll down on the landing page to “Cultural Competence and Global Leadership” leadership module and click on “View Module Presentation.”

Adaptive Leadership: A Model for Meeting the Most Difficult Challenges. Year Developed: 2011. Source: Maternal & Child Health Public Health Leadership Institute. Presenter(s): David Steffen, PhD, Claudia Fernandez, PhD. Type: Slide Presentation. Level: Introductory Intermediate. Length: 24 minutes.

Annotation: This 24-minute presentation introduces the topic of adaptive leadership for facing complex problems associated with innovation, change, and/or a paradigm shift. The presentation discusses how adaptive leaders use a social leadership style, engaging in more relational dialogue, in order to wholistically frame issues. Adaptive leaders will adapt perspective to understand the others at the table better, understand the situation better and to help create a plausible leadership. The presenters explain why multiple stakeholders and real risk must be balanced with reward. The three types of problems – and tools for their solutions – that arise in adaptive leadership (technical, mixed, adaptive) are also discussed. When leaders are faced with the most complex challenges they need to bring the tools of adaptive leadership to bear.

Learning Objectives: • Understand the need for new adaptive leadership. • Learn leadership levels and associated tasks. • Describe the challenges associated with adaptive leadership. • Understand the model of adaptive learning.

Special Instructions: To access this learning opportunity, scroll down on the landing page to “Adaptive Leadership” leadership module and click on “View Module Presentation.”

Organizational Change (Maternal and Child Health (MCH) Leadership Skills Development Series Module 5). Year Developed: 2008. Source: Johns Hopkins Bloomberg School of Public Health, Women’s and Children’s Health Policy Center. Presenter(s): Ann-Michele Gundlach, EdD. Type: Video Course. Level: Introductory. Length: 258 minutes.

Annotation: Module 5 of the MCH Leadership Skills Development Series concentrates on issues of internal and external control as well as brain functioning related to change. In Mini Lecture Part 2, Dr. Gundlach lectures on types of change, the organizational change model and how to plan and engage change. This module also has worksheets, discussions and self-assessments for group or personal use related to institutional change.

Learning Objectives: • Understand the roles of behavior and emotion in resistance to organizational change. • Assess and influence an organization’s readiness for change. • Understand the critical steps in creating and maintaining a successful change effort. • Examine strategies both for leading change and for responding to change in organizations.

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.