Date Developed: 4/13/2015. Source: GovLoop. Presenter(s): n.a.. Type: Video Lecture. Level: Introductory. Length: 7 minutes.
President Reagan once said, “Peace is not the absence of conflict; it is the ability to handle conflict by peaceful means.” And that’s not just true on the geopolitical level, but in every office place in America. The truth is that conflict is inevitable, but there are some steps you can take to prevent and manage it. The course is based on the book, “Have a Nice Conflict: How to Find Success and Satisfaction in the Most Unlikely Places” by Tim Scudder, CPA, Michael Patterson, Ed.D., and Kent Mitchell.
The course comprises an overview, 1 lesson, and a post-course survey.
• Learn five ways that you can mitigate and manage conflict in your office.
• Understand how you and others approach conflict when it arises.
• Commit to an action that you can take to address conflict in your context.