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Trainings

The Power of Listening

URL 1: https://academy.govloop.com/watch/kLnZ3HoAj7bBnRUxNq5fKD

Date Developed: 12/7/2015. Source: GovLoop. Presenter(s): Carol Goldsmith. Type: Video. Level: Introductory. Length: 30 minutes.

Annotation

Have you ever wondered how well you actually listen? Improve how you receive important information, and put your past knowledge to the test as author and discovery coach, Carol Goldsmith, breaks down the levels of active listening and shares tips on how to retain exactly what your client wants you to hear. The course comprises an overview and introduction; lessons on how we listen, the levels of listening, intentional listening, and hearing aids; and a post-course survey.

Learning Objectives

• Why listening is vital to successful coaching.

• The common barriers to effective listening.

• How to listen intently and intelligently.

• How to use Carol’s “Hearing Aids” for better listening .

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.