Date Developed: 11/13/2017. Source: Region IV Public Health Training Center. Presenter(s): Shana Merlin. Type: Webinar. Level: Introductory Intermediate Advanced. Length: 90 minutes.
Without feedback, individuals and organizations cannot grow. Feedback is the key to better serving your community and getting the most out of your team. But giving and receiving feedback can be incredibly uncomfortable and unproductive. And when done poorly, feedback can actually be destructive. In this interactive and light-hearted session, learn the right questions to ask and how to handle the feedback – good or bad – with courtesy and professionalism. Get tools in how to deliver feedback that is specific, actionable and measurable. So instead of shrinking from feedback you can embrace it for the opportunity it is.
• Ask open, specific questions to solicit useful feedback.
• Use the LAST method (Listen Apologize Solve Thank) when dealing with negative feedback.
• Develop a growth mindset that is curious, flexible, and welcomes feedback as a tool for personal and professional development.