Date Developed: n.a.. Source: National MCH Workforce Development Center. Presenter(s): N/A. Type: Video. Level: Introductory. Length: n.a..
This module provides key definitions and concepts for performance measurement. Learn practical tips for selecting and using quality and performance measurement to effectively monitor system performance. A step-by-step example illustrates the process and provides a reference for implementation.
• Understand important quality measurement terms and concepts
• Apply the following practical measurement strategies:
Preserving the context
Listening to the Voice of the Process
Knowing when to bundle and unbundle data
Using a balanced set of measures
Differentiating types of measures and their uses
Implementing a measurement system, not just measures