Quality in Public Health, Unit B

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Date Developed: n.a.. Source: National MCH Workforce Development Center. Presenter(s): N/A. Type: Video Slide Module. Level: Introductory. Length: n.a..


This module provides key definitions and concepts for performance measurement. Learn practical tips for selecting and using quality and performance measurement to effectively monitor system performance. A step-by-step example illustrates the process and provides a reference for implementation.

Learning Objectives

• Understand important quality measurement terms and concepts

• Apply the following practical measurement strategies:

Preserving the context

Listening to the Voice of the Process

Knowing when to bundle and unbundle data

Using a balanced set of measures

Differentiating types of measures and their uses

Implementing a measurement system, not just measures

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.