Quality in Public Health, Unit A

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Date Developed: n.a.. Source: National MCH Workforce Development Center. Presenter(s): N/A. Type: Video Slide Module. Level: Introductory. Length: n.a..


This module provides a description of key characteristics of quality, quality assurance, and quality improvement. Explore different approaches (Lean, Six Sigma, etc.) that can be used in public health to improve quality and walk through examples that apply the concepts and tools.​

Learning Objectives

• Describe characteristics of quality, including consistency, timeliness, stakeholder expectations, and technical specifications.

• Compare Quality Assurance (QA)/Quality Control (QC) and Quality Improvement.

• Explore methods and approaches to improve quality, including the PDSA Cycle, Lean Thinking, Six Sigma, Total Quality Management, and theories of Organizational Effectiveness.

• Consider how quality methods may be applied in public health.

• Describe the quality continuum, the performance management cycle, and open feedback systems​.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.