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The Journey to a Quality Management Culture

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Date Developed: 12/15/2015. Source: . Presenter(s): n.a.. Type: Webinar Archive. Level: Intermediate. Length: 60 minutes.


In this one-hour webinar, which is part of the Hot Topics series, public health leaders from Washington State discuss how to authentically incorporate a quality management culture into big and small organizations. Slides, a slide handout, and other resources are included.

Learning Objectives

• Identify three agency infrastructure changes needed to institutionalize quality management.

• Understand the initial steps for encouraging program staff to embrace quality management practices.

• Identify three benefits experienced by two local public health departments that implemented quality management programs.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.