Date Developed: 12/15/2015. Source: . Presenter(s): n.a.. Type: Webinar Archive. Level: Intermediate. Length: 60 minutes.
In this one-hour webinar, which is part of the Hot Topics series, public health leaders from Washington State discuss how to authentically incorporate a quality management culture into big and small organizations. Slides, a slide handout, and other resources are included.
• Identify three agency infrastructure changes needed to institutionalize quality management.
• Understand the initial steps for encouraging program staff to embrace quality management practices.
• Identify three benefits experienced by two local public health departments that implemented quality management programs.