Managing Conflict at Work: Effective Strategies for Successful Resolution

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Date Developed: 02/04/2015. Source: HRDQ-U. Presenter(s): Martin Delahoussaye. Type: Webinar Archive. Level: Intermediate Advanced Introductory. Length: 50 minutes.


This webinar, led by Martin Delahoussaye, shows how to achieve the benefits of "constructive conflict management". The presentation shows that, when handled properly, conflict can yield many benefits–from sparking creativity to better problem solving and improved relationships. The speaker shows how achieving success is a matter of understanding how and when to utilize the most appropriate strategy for managing conflict.

Learning Objectives

• Five different strategies for managing conflict

• How and when to utilize an Integrating strategy

• The best uses for alternative strategies

• How to create a conflict management development plan

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.