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Trainings

Customer Service in Public Health: Part III

URL 1: https://www.mitrainingcenter.org/courses/csph3a0816

Date Developed: 8/24/2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webinar. Level: Intermediate. Length: n.a..

Annotation

Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency.

This three-part webcast training series demonstrates how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes.

This third and final segment features Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, who shares insights into quality improvement and measurement of customer service.

Learning Objectives

• Discuss the role of assessment and quality improvement in public health customer service (5.3.2, 5.3.9)

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.