URL 1: https://www.mitrainingcenter.org/courses/csph3a0816
Date Developed: 8/24/2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webinar. Level: Intermediate. Length: n.a..
Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency.
This three-part webcast training series demonstrates how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes.
This third and final segment features Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, who shares insights into quality improvement and measurement of customer service.
• Discuss the role of assessment and quality improvement in public health customer service (5.3.2, 5.3.9)