Date Developed: 7/27/2015. Source: Michigan Public Health Training Center. Presenter(s): Geneva Williams. Type: Webcast. Level: Intermediate. Length: n.a..
Customer service is an inherent element of public health practice across settings. “Customers” not only include patients or clients receiving direct services, but also our partners in other organizations and co-workers within our own agency.
This three-part webcast training series will demonstrate how public health managers and other professionals can contribute to the development of a culture of customer service within their organization, including a focus on mission, effective communication, and quality improvement processes.
In this second part of the series, Dr. Geneva Williams, CEO and Founder of New Season Consultants & Collaborators, LLC, elaborates on strategies for managers to use to encourage customer service in public health settings.
This session was originally filmed on July 27, 2015 at the Wayne County Health Department.
• Identify strategies to cultivate a culture of customer service