Communicating with Participants

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Date Developed: 2016. Source: U.S. Department of Agriculture, Food and Nutrition Service, WIC. Presenter(s): n.a.. Type: Online Course. Level: Introductory Intermediate. Length: 60 minutes.


This Web-based course provides continuing education and resources that can be accessed by any WIC staff member. This self-paced, repeatable, and cost-effective course has been designed to assist in all areas of providing WIC nutrition services. There are 3 modules that make up the content for this course: Providing Quality Customer Service, Communicating with Limited Literacy Audiences and Working in a Multicultural Environment.

Learning Objectives

• Recognize the importance of using good communication skills with WIC customers.

• Identify examples of quality customer service within a WIC clinic.

• Identify examples of key strategies for communicating with limited literacy audiences.

• Identify methods for providing nutrition education within a multicultural environment.

Special Instructions

Some users are experiencing trouble accessing these modules with updated Java. You may need to lower your Java security level to the lowest setting. We will post a message here when the modules will no longer require lower Java security. New users will receive password by email within 1-2 business days of registration.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.