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Implementing and Sustaining Continuous Quality Improvement (CQI) in an Organization

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Date Developed: 2009. Source: Upper Midwest Public Health Training Center. Presenter(s): n.a.. Type: Online Course. Level: Intermediate. Length: 60 minutes.


This course is designed for leaders and professionals who work in public health. The goal is to provide them with an awareness of quality improvement and how it can be used in public health to "work smarter, not harder".

There are four sections in this course:

Section 1: CQI Myths

Section 2: Brief Overview of CQI

Section 3: Incorporating CQI into Organizational Culture

Section 4: Demonstrating How CQI works in Governmental Public Health – A Case Study

Learning Objectives

• Describe three common myths of CQI and the corresponding reality.

• Define continuous quality improvement and how it can be used to enhance organizational performance.

• Describe common characteristics of CQI.

• Describe the elements needed for an organization to successfully implement and sustain CQI activities.

• Discuss how to successfully incorporate CQI into an organization's culture.

• Identify examples of how CQI has been implemented in a local public health agency.

Special Instructions

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.