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Evaluating Organizational Effectiveness

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Date Developed: Unknown. Source: South Central Public Health Partnership. Presenter(s): Sue Ann Sarpy, PhD. Type: Online Course. Level: Intermediate. Length: Self-paced.


This presentation explains the key concepts related to evaluating organizational effectiveness in the public health domain. Examples are provided throughout the presentation to illustrate the issues from a public health perspective. In addition, guidelines are presented for executing an effective organizational evaluation process.

Learning Objectives

• Describe why it is important to evaluate organizational effectiveness within public health agencies.

• Discuss who should evaluate performance of the public health worker and the use of a 360 degree appraisal and feedback process.

• Distinguish between objective and subjective measures in establishing organizational effectiveness, including how to ensure a standardized evaluation process.

• Discuss the various levels of analysis to be considered in the evaluation process and how it impacts organizational decisions.

• Review guidelines for executing an effective organizational evaluation process.

Special Instructions

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This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.