URL 1: https://pace.tulane.edu/content/how-manage-conflict-so-it-doesnt-manage-you
Date Developed: Unknown. Source: South Central Public Health Partnership. Presenter(s): Ellen Belzer, MPA. Type: Video Course. Level: Introductory. Length: 180 minutes.
This course presents essential strategies to improve effectiveness when dealing with interpersonal and group conflicts that you may experience with co-workers, bosses, and employees in the workplace. You will learn how to develop a conflict manager's mindset, how to depersonalize conflict, how to deal with people's emotions, and how to use a proven 4-step process for resolving most types of disputes. Next, because organizations can't function to their maximum potential if people view their work units, areas, departments, divisions, or programs as autonomous "silos," we will address ways to avoid and deal with territorialism and turf battles. Whatever your role and responsibilities, you'll find that applying these anti-turf strategies will help you build solid, collaborative relationships with the groups and individuals that you should be dealing with on a more regular basis.
• Identify the benefits of adopting a “conflict manager’s mindset”.
• Identify the five predominant styles of conflict management and the situations when each is most appropriate .
• Apply strategies to neutralize your own emotions as well as those of others.
• Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts.
• Deal more effectively with complex or difficult conflicts through the use of seven “turnaround strategies"
• Understand the effects of turf battles on the functioning of state health departments.
• Apply structural and interpersonal strategies to identify and resolve turf problems within the department.
• Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved.
Registration is required.