How to Manage Conflict so it Doesn't Manage You

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Date Developed: Unknown. Source: South Central Public Health Partnership. Presenter(s): Dr. Louis Rowitz. Type: Video Course. Level: Introductory Intermediate. Length: 180 minutes.


This video course has eight modules, each related to managing conflict personally. The lecturer first discusses essentials of conflict management, including interpersonal conflict. He goes on to talk about conflict management styles and when to use each method, and further focuses on the conflict resolution process. The next module 7 discusses the turnaround process, and section 8 talks about turf issues between coworkers and how to manage them. A course PowerPoint is available for use as well as a pre and post test to evaluate comprehension.

Learning Objectives

• Identify the benefits of adopting a “conflict manager’s mindset”.

• Identify the five predominant styles of conflict management and the situations when each is most appropriate .

• Apply strategies to neutralize your own emotions as well as those of others.

• Utilize the four-step conflict resolution process to achieve better outcomes to most simple conflicts.

• Deal more effectively with complex or difficult conflicts through the use of seven “turnaround strategies.”

• Understand the effects of turf battles on the functioning of state health departments.

• Apply structural and interpersonal strategies to identify and resolve turf problems within the department.

• Describe the three types of integrated effort that are more likely to be achieved when turf issues have been resolved.

Special Instructions

Registration to the South Central Public Health Partnership is required. For new users it will take one weekday to receive an access email. If you are registered in TRAIN, login using that username and password. Click on “Course Offerings” and search for “How to Manage Conflict so it Doesn’t Manage You.” [Note: videos may not be compatible with Macs].

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.