Managing Conflict Effectively (Maternal and Child Health (MCH) Leadership Skills Development Series Module 4)

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Date Developed: 2008. Source: Johns Hopkins Bloomberg School of Public Health, Women’s and Children’s Health Policy Center. Presenter(s): Ann-Michele Gundlach, EdD. Type: Online Course Video. Level: Introductory. Length: 384 minutes.


Module 4 of the MCH Leadership Skills Development Series starts with a 25 minute lecture on “Perspectives on Conflict” by Ann-Michele Gundlach, EdD. She discusses varying perspectives on conflict, emotions in disagreement, and creates personalized strategies to deal with personal differences. The next 20 minute lecture by Dr. Gundlach focuses on “Strategies for Navigating and Resolving Conflict”. She identifies where and why the disagreement exists, and preparing and implementing an approach to addressing the conflict. The module also includes group discussion questions, case studies, self-assessments and personalized plans relating to conflict resolution.

Learning Objectives

• Examine personal views of, and reactions to, conflict.

• Examine the effects of their emotions on their effectiveness at work.

• Enhance communication and negotiation skills to more productively deal

with conflict.

• Learn and apply new strategies for analyzing and responding to conflict.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.