URL 1: https://www.train.org/DesktopModules/eLearning/CourseDetails/CourseDetailsForm.aspx?tabid=62&CourseID=1025091&backURL=aHR0cHM6Ly93d3cudHJhaW4ub3JnL0Rlc2t0b3BTaGVsbC5hc3B4P3RhYmlkPTYyJmdvdG89Y291cnNlaWQ=
Date Developed: 12/5/2010. Source: Public Health Foundation TRAIN National. Presenter(s): Marty Galutia. Type: Online Course. Level: Introductory. Length: 45 minutes.
In this short course, Marty Galutia describes quality improvement concepts and how to apply them to improve processes and systems. The presentation reviews the reasons why quality improvement is sought, the process considered broadly, and provides information specific to the Kano Model of Quality. The roles of customers and consumers in QI also are considered. Interactive exercises are built into the presentation throughout.
Registration to TRAIN is required. After logging in, the course can be accessed by entering the course id (1025091) into the “Search By Course ID” box on the right side of the landing page. On the next page, click on the "Registration" tab and then click on "Launch."