Maximizing your Program’s Potential with Continuous Quality Improvement (Capacity Building Webinar 3)

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Date Developed: 11/18/2010. Source: National Association of County and City Health Officials, CityMatCH. Presenter(s): Grace Gorenflo. Type: Webinar Archive. Level: Introductory Intermediate Advanced. Length: 80 minutes.


In this webinar, part of the Emerging Issues in Maternal and Child Health Series, the presenter summarizes the purposes and benefits of continuous quality improvement (CQI). She begins by explaining the process of conducting CQI, and then reviews the PDCA framework, using an example of a home visitation program. She concludes the presentation with a discussion of the differences between CQI and program evaluation. Reference materials are available through links provided in the presentation.

Learning Objectives

• Define CQI.

• Describe the Plan-Do-Check-Act (PDCA) process.

• Understand the difference between quality improvement and evaluation.

• Identify 1 - 2 examples of how to apply CQI to a home visitation program.

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.