Implementation Brief

Implementation Brief

Implementing Cultural Competency

Image showing a diverse workforceSelf-assessment is considered to be a major component of learning in public health.1 It provides an opportunity for health professionals to reflect on competency-based strengths and weaknesses in order to identify learning needs and reinforce new skills or behaviors in order to improve performance. The MCH Navigator has been collecting data from our online Self-Assessment for five years and during that time have identified a number of data trends. 

With over 2,000 completed assessments in the database, learners consistently report high levels of knowledge but low levels of skills across cultural competency. This translates into MCH professionals having high levels of understanding of this competency but not as much self-efficacy in translating this knowledge into practice. In response to this need, the MCH Navigator has developed this implementation brief that provides specific learning opportunities that focus on how to implement and execute skills associated with cultural competency. 

Trainings from the MCH Navigator

Image indicating that you can click on the image to watch a video explaining the implementation briefThe Washington State Department of Social and Health Services has developed and maintained a high-performing workforce dedicated to the delivery of culturally responsive services. Between 2011-2014 this workforce created a cultural competence planning guide which highlights a model for implementing cultural competency in the workplace. The model is comprised of six areas of action that serve as a framework for a cultural competence plan.2

View each of the six areas of action below and corresponding learning opportunities for: 1) Foster cultural competence, 2) Build community partnerships, 3) Collect diversity data, 4) Reflect and respect diversity, 5) Ensure effective communication and language access, and 6) Measure performance and evaluate results.


References

  1. Sujata, B., Oliveras, E., and Edson, W.N. (2001). How Can Self-Assessment Improve the Quality of Healthcare?  Operations Research Issue Paper 2(4). Published for the U.S. Agency for International Development (USAID) by the Quality Assurance (QA) Project.
  2. Cultural Competence Planning Guide-Cultural Competence Workgroup 2011-2014. Washington State Department of Social and Health Services.

Cultural Competency: Implementation Brief
May 2018
Authors: Keisha Watson, Ph.D., MCH Navigator
Reviewers: Faculty and staff of the National Center for Cultrual Competence

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $180,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.