Negotiation and conflict resolution is one of the 12 MCH Leadership Competencies; this page contains targeted learning opportunities that address each of the subcategories to assist the MCH workforce understand how to negotiate and resolve conflict that may arise in the work place.
Negotiation is a cooperative process whereby participants try to find a solution that meets the legitimate interests of involved parties; it is a discussion intended to produce an agreement.
Conflict resolution is the process of (1) resolving or managing a dispute by sharing each side’s needs and (2) adequately addressing their interests so that they are satisfied with the outcome.
An MCH professional approaches the negotiation setting with objectivity, open to new information but aware of long-term desired outcomes that include relationship-building and development of trust. He or she recognizes when compromise is appropriate to overcome an impasse and when persistence toward a different solution is warranted.
6K1 - Characteristics in Organizations
6K2 - Sources of Conflict
6K3 - Theories
6K4 - Negotiation Strategies
6S1 - Apply/Evaluate Negotiation Strategies
6S2 - Demonstrate Conflict Management