Training Brief

Negotiation and Conflict Resolution

Negotiation and conflict resolution is one of the 12 MCH Leadership Competencies; this page contains targeted learning opportunities that address each of the subcategories to assist the MCH workforce understand how to negotiate and resolve conflict that may arise in the work place.

Negotiation is a cooperative process whereby participants try to find a solution that meets the legitimate interests of involved parties; it is a discussion intended to produce an agreement.

Conflict resolution is the process of (1) resolving or managing a dispute by sharing each side’s needs and (2) adequately addressing their interests so that they are satisfied with the outcome.

An MCH professional approaches the negotiation setting with objectivity, open to new information but aware of long-term desired outcomes that include relationship-building and development of trust. He or she recognizes when compromise is appropriate to overcome an impasse and when persistence toward a different solution is warranted.

Trainings from the MCH Navigator

Knowledge:

6K1 - Characteristics in Organizations

• Conflict Management . Date Developed: Unknown. Source: South Central Public Health Partnership. Presenter(s): Josh Klapow, PhD; Lisa Goldstein Graham, MS. Type: Video Course. Level: Introductory. Length: 180 minutes.

6K2 - Sources of Conflict

• Spotlight on Workplace Violence. Date Developed: 12/2013. Source: MCH Navigator. Presenter(s): Keisha Watson-Bah, PhD; Beth DeFrancis-Sun, MLS; John Richards, MA. Type: Training Series. Level: Intermediate. Length: Series, various lengths.

6K3 - Theories

• Changing World of Work: Are You Changing Too? (2012) provides insight on how to negotiate stressful times in the workplace. (90-minute video training. Alabama Department of Public Health).

6K4 - Negotiation Strategies

• The Influence of Character: The Role of Character, Values, and Ethics in Negotiation and Persuasion (2015) asks the following questions: What is meant by the term character? Why is character still of primary importance for successful, sustainable nations and organizations? How does character apply to better negotiating? What is the intersection of character, trust, ethics, and leadership?

Skills:

6S1 - Apply/Evaluate Negotiation Strategies

• Negotiating Team Conflicts Productively. Year Developed: 2013. Source: People on the Go. Presenter(s): Eugene Dilan, PsyD. Type: Video Lecture. Level: Introductory. Length: 50 minutes.

6S2 - Demonstrate Conflict Management

• Managing Conflict in the Workplace. Date Developed: Unknown. Source: South Central Public Health Partnership.Presenter(s): Tim Keogh, PhD. Type: Video Course. Level: Intermediate. Length: 120 minutes.