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Training Brief

Training Brief

Negotiation and Conflict Resolution

Conflict Resolution Negotiation and conflict resolution is one of the 12 MCH Leadership Competencies; this page contains targeted learning opportunities that address each of the subcategories to assist the MCH workforce understand how to negotiate and resolve conflict that may arise in the work place.

Negotiation is a cooperative process whereby participants try to find a solution that meets the legitimate interests of involved parties; it is a discussion intended to produce an agreement.

Conflict resolution is the process of (1) resolving or managing a dispute by sharing each side’s needs and (2) adequately addressing their interests so that they are satisfied with the outcome.

An MCH professional approaches the negotiation setting with objectivity, open to new information but aware of long-term desired outcomes that include relationship-building and development of trust. He or she recognizes when compromise is appropriate to overcome an impasse and when persistence toward a different solution is warranted.

Trainings from the MCH Navigator


6K1 - Characteristics in Organizations

6K2 - Sources of Conflict

6K3 - Theories

6K4 - Negotiation Strategies


6S1 - Apply/Evaluate Negotiation Strategies

6S2 - Demonstrate Conflict Management

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.