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MCH Navigator Training Resource

MCH Professionals

Negotiation and Conflict Resolution ... a Core MCH Leadership Competency
Presented by Kathleen F. (Kay) Edwards, PhD, CityMatCH. (2011).

This narrated slide presentation emphasizes conflict-handling modes/styles, how conflict handling modes can impact workplace outcomes, and principled negotiating.

Please Note: The presentation begins with a slide of a book to be discussed the following week, so initially one might think one is looking at the wrong video; the webinar does begin with an opening slide showing the topic by the end of the second minute.

Presentation Slides (PDF)



 

This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.