MCHnow: Advancing MCH Leadership Skills

MCH Leadership Competency 5: COMMUNICATION

Introduction

Communication: Building Bridges for Better MCH Outcomes...

Imagine you’re presenting critical maternal health data to different audiences in the same day - first to a room of state-level public health professionals, then healthcare providers, and finally community members. How do you transform complex statistics into engaging and meaningful stories? When do you use technical language versus plain language? How do you ensure your message not only reaches each audience but moves them to action? This is where effective communication becomes your essential tool – not just for sharing information, but for creating real understanding and impact.

Communication in MCH is like being both a translator and a bridge builder. It means carefully crafting messages that connect data with meaning, science with stories, and evidence with action. When an MCH leader communicates effectively, they don't just ask "What do I need to say?" but rather "How will this advance our goals? What context will help this resonate? How can I make this information both accessible and actionable? Which channels will reach my audience most effectively?" This thoughtful, audience-centered approach transforms complex health information into clear, meaningful messages that drive positive change.

Through MCHnow's Ready-Set-Go approach, you'll develop the strategic communication skills essential for modern MCH leadership. Our carefully chosen resources will help strengthen your message development, presentation techniques, and engagement strategies. Whether you're sharing data, building partnerships, or advocating for change, these communication tools will enhance your ability to connect effectively and create lasting impact for MCH populations.

READY: Develop Effective Communication Skills in MCH

Watch this short video to gain an introduction to the competency.

Read more. The Communication competency emphasizes the importance of clear, effective information sharing across various channels and audiences. This essential skill enables MCH leaders to influence health behaviors, build relationships, and improve health outcomes for all populations.

For MCH leaders, effective communication is crucial for:

• Conveying complex health information to different audiences
• Building trust with communities and stakeholders
• Educating MCH populations and programs
• Fostering collaboration across disciplines
• Promoting health literacy and informed decision-making

As MCH leaders, strengthening our communication skills enables us to:

• Share health information effectively to MCH populations
• Adapt messages for different literacy levels and abilities
• Listen actively and respond thoughtfully
• Navigate challenging conversations effectively
• Influence positive health behaviors and outcomes

Core knowledge areas include:

• Verbal, written, and nonverbal communication principles
• Responsiveness in communication
• Health literacy and plain language principles
• Accessibility and communication modalities
• Emergency and crisis communication

SET: Expand your Knowledge with Trainings and Resources

Deepen your understanding of Communication with these trainings and resources:

• Health Literacy 101 [53 min video]: A comprehensive training examining key health literacy concepts, barriers to understanding medical information, and practical strategies for improving patient communication.
• NIH Clear Communication [Web resource]: A comprehensive online toolkit from NIH offering guidance on health literacy and accessible communication strategies.

GO: Apply Your Knowledge with Practical Tools

Use these tools to enhance your Communication skills in MCH leadership:

• Health Communication Playbook: A practical guide from CDC offering step-by-step instructions and templates for creating effective health materials, from fact sheets to presentations, with real-world examples and models.
• Communication Styles Matrix: A reference matrix outlining how different aspects of communication - including tone, eye contact, expressiveness, and context - vary across different populations, with specific examples to guide interactions.
• Communication Style Assessment: A brief interactive quiz to identify whether you tend to have a passive, aggressive, passive-aggressive, or assertive communication style, offering strategies to build on your strengths and enhance your effectiveness.