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5-Minute MCH: Module 6.3

5-Minute MCH: Module 6.3

Negotiation and Conflict Resolution

Module 6.3: 5 Implementation Strategies

In this module we will augment the knowledge you've gained from the last module's learning opportunities by providing you with 5 implementation strategies gathered from our team of experts.

These implementation strategies follow a conceptual model of widening circles of influence. In this model, MCH leaders utilize resources and tools to activate change within their organization, which in turn incorporates partners through its systems of influence. Together, changes may be implemented to affect specific target populations and the MCH community in general.

Implementation ModelModel for Public Health Competency Implementation

Click below to: Learn more with our 5 implementation strategies, Comment on this module's strategies, and Interact with other MCH professionals who are also taking the 5-Minute MCH program.


These 5 implementation strategies align with the 5 circles of the Model for Public Health Competency Implementation, and represent ways that you can utilize what you've learned over the past few modules. In particular, we have included resources and strategies to align your work with the transformation of the MCH Block Grant.

  1. How to Advance Yourself as an MCH Leader (Self-Reflection Strategy). Identify your personal strengths and areas of growth by taking 5 minutes to register/log-in to the MCH Navigator's Self-Assessment and answer questions related to Competency 6: Negotiation and Conflict Resolution.
  2. How to Find and Use Tools to Help You (Information Strategy). Our daily lives offer many opportunities for negotiation - between parents and children, friends, co-workers, etc., - and as a result, you probably already have a variety of effective strategies for resolving minor conflicts. But for more serious conflicts, and conflicts between groups rather than individuals, you may need some additional skills. The Community Toolbox, a service of the Work Group for Community Health and Development at the University of Kansas, provides training resources that describe conflict resolution and why, when, and how you should resolve conflict. The toolbox is available in Arabic, English, and Spanish. Use the case studies, checklist, tool, and presentation to prepare you to brainstorm possible resolutions.
  3. How to Activate Your Organization (Organizational Strategy). Most people instinctively avoid conflict, but as Margaret Heffernan showed us in her TED Talk, Dare to Disagree, good disagreement is central to progress. She illustrates how great relationships, businesses, and research teams allow people to deeply disagree. In a recent issue of the American Journal of Health Promotion, Dr. Marc Manley notes that Surgeon General Luther Terry's 1964 Report on Smoking and Health "was not popular with the powerful tobacco industry or with the smoking public, at that time the majority of adults. Yet Dr. Terry took on this industry and this politically challenging task with a rare combination of scientific rigor and courage." Do you know a game changer or contrarian in your organization or the field of maternal and child health? Talk to your colleagues about the importance of opposing views and civil discourse, and learn about their favorite contrarians. Then, share a list with your 5-Minute MCH Program colleagues in the Comments section below.
  4. How to Incorporate Partners (Systems Strategy). Between 1967 and 1989, Congress enacted a number of amendments to Title V, adding requirements to negotiate with and work closely with Medicaid in a number of activities. Currently, the Title V law requires that state maternal and child health programs establish coordination agreements with their state Medicaid programs. This toolkit contains state Interagency Agreements (IAAs), a searchable database of key state IAA components, resources for writing/revising a state IAA, and additional resources. Learn more about the role of Title V agencies in strengthening Medicaid's Early and Periodic Screening, Diagnosis and Treatment (EPSDT) program, monitoring quality, and improving EPSDT administration here.
  5. How to Engage Your Communities. The Catalyst Center is working to reduce inequities in health insurance coverage and health care financing among children with special health care needs (CSHCN). Are you familiar with the kinds of barriers families raising CSHCN are encountering and the strategies organizations are using to help them overcome these barriers? Can families in your community easily find and use arbitration, mediation, or conflict resolution support related to coverage and financing? Do you know a family who may be interested in participating in an interview? Share your thoughts with us in the Comments section below.

If you experience any technical difficulties with any page in the 5-Minute MCH Program, please email us.


Comment on the Implementation Strategies...

Please share your thoughts on ways to implement this competency in your daily work by telling us how you plan to incorporate these strategies into your work, asking questions about how others actualize this competency, or suggesting new strategies focused on this competency.

Click for Discussion Form

If you can't see/access the form above, please email comments to


See What Others are Saying...

Tell us how you will use what you have learned:

  • "Material is well done so they can easily be incorporated into practice."
This project is supported by the Health Resources and Services Administration (HRSA) of the U.S. Department of Health and Human Services (HHS) under grant number UE8MC25742; MCH Navigator for $225,000/year. This information or content and conclusions are those of the author and should not be construed as the official position or policy of, nor should any endorsements be inferred by HRSA, HHS or the U.S. Government.