Communication
Module 5.4: 15-Minute Summary
Here we summarize the knowledge you've gained over the previous modules with a 5-minute presentation by Lacy Fehrenbach, MPH, CPH, Director of Programs at AMCHP , in which she gives a personal reflection of the competency based on her role working with key MCH and public health organizations including AMCHP, ASTHO, and the Robert Wood Johnson Foundation.
Lacy used the Tell, Ask, Listen methodology during her time with us. In the Tell portion, she emploedy ethos, logos, and pathos to deliver the following main points:
- Communication is one of, if not the most important skills of leaders and it is foundational to the 'other' competencies.
- Communication can be learned, and even if your good, there's always room to get better. Our work is LOADED with practice opportunities.
- Getting personal can help you connect with your audience.
Download a PDF of the Presentation Slides.
Click below to: Learn more with about our speaker, Comment on the webinar, and Interact with other MCH professionals who are also taking the 5-Minute MCH program.
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LEARN
About Our Speaker
Lacy Fehrenbach, MPH, CPH, is the Director of Programs at AMCHP. In this role, she serves on the senior leadership team, directs implementation of association strategic initiatives, and oversees all AMCHP cooperative agreements and grant funded work.
Prior to joining AMCHP, Ms. Fehrenbach served as Chief of Member Services at the Association of State and Territorial Health Officials (ASTHO), leading communications, information technology, meetings services, governance, and member education and development programs.
She also served as the National Program Director for the Robert Wood Johnson Foundation-funded State Health Leadership Initiative, which seeks to develop new state and territorial health officials into effective policymakers, administrators and advocates for public health.
Ms. Fehrenbach received a Master of Public Health Degree from the George Washington University and is Certified in Public Health. She has a Bachelor of Science Degree in Molecular and Cell Biology from Texas A&M University.
COMMENT
Comment on the Presentation...
Please share your thoughts on the webinar and/or ask questions in advance that you would like the speaker to address. Also, please use this as an opportunity to share your personal stories about how this competency fits into your daily work.
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INTERACT
See What Others are Saying...
- "The handouts you shared during the webinar are great - thanks!"
- "I couldn't log into the webinar today, but am looking forward to the archive."
- "The webinar was great! I always learn - or relearn - something important from this series."
- "I liked the tell, ask, listen methodology. Very appropriate for the topic of communication."
- "I am definitely sharing this one with students to emphasize the importance of clear, personal communication. It's something we don't teach separately."
- "I will use these styles of communication needed to relate to team members."
- "I think these are really well done."
- "I plan to share more personal stories to help the audience I am speaking to connect with them."
- "I appreciated the comment on twitter."
Questions and Answers...
- "I'd like to learn about the key issues on effective communication."
- Answer from Lacy Fehrenback:
"There are many articles out in the public forum that feature any number (from 4 to 10!) of key elements for effective communication, including this cool infographic. Blending a number of these, I would suggest that a communicator needs 1) A clear message that is compelling and concise 2) Delivered in a language, format, and tone appropriate for the audience 3) The opportunity for the recipient to reflect back and provide feedback Additionally, trust is an important aspect of effective communication
